Ward Clerk

BUCKINGHAMSHIRE HEALTHCARE NHS TRUST; Stoke Mandeville; On-site; GBP 21,000 - 25,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust's Emergency Medical Receiving Unit is seeking a Ward Clerk to provide comprehensive administrative, clerical, and reception support to the Acute Medicine service. You will be the first point of contact for patients, relatives, visitors and staff, ensuring confidentiality and professionalism.

The role includes maintaining patient records (Careflow EPR), supporting data collection and reporting, coordinating transfers, handling correspondence, and assisting

Qualifications

• Provide administrative, clerical and reception support within EMRU.
• Maintain confidentiality and professional conduct at all times.
• Assist with data collection and reporting requirements.

Responsibilities

• Provide administrative, clerical and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors and healthcare professionals.
• Answer and direct telephone calls in line with Trust policies.
• Maintain patient records and update Careflow EPR.
• Support data collection, entry and reporting for audits and national submissions.
• Coordinate patient transfers and transport arrangements.
• Manage departmental correspondence, mail and emails.
• Maintain records relating to patient valuables, staff information and documentation.
• Order stationery and supplies; report discrepancies.
• Assist with staff induction and locker allocation.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Administrative skills

Communication skills

Tools

Careflow EPR

Job description

The Emergency Medical Receiving Unit (EMRU) Ward Clerk provides comprehensive administrative, clerical, and reception support to the Acute Medicine service, ensuring the efficient day-to-day operation of the department. Working closely with the Acute Medicine leadership team, nursing staff, and multidisciplinary colleagues, the post holder acts as a key point of contact for patients, relatives, visitors, and healthcare professionals while maintaining the highest standards of confidentiality and professionalism. The role is responsible for managing patient records, supporting clinical information systems, coordinating communications, arranging patient transfers, maintaining departmental documentation, and assisting with data collection and reporting requirements. The post holder also supports relatives and visitors, manages stationery and departmental supplies, assists with staff administration, and contributes to a safe, organised, and welcoming environment within the Emergency Medical Receiving Unit. By ensuring accurate administration, effective communication, and efficient coordination of non-clinical processes, the Ward Clerk plays an essential role in supporting patient care, service delivery, and the overall operational effectiveness of the Emergency Medical Receiving Unit.,

• Provide administrative, clerical, and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals, delivering a professional and confidential service.
• Answer and direct telephone calls, providing information within the scope of the role and Trust policies.
• Maintain accurate patient records and update electronic systems including Careflow EPR.
• Support data collection, entry, and reporting for audits, operational reports, and national submissions.
• Coordinate patient transfers, including transport arrangements and transfer of records and property.
• Manage departmental correspondence, mail distribution, and emails.
• Maintain records relating to patient valuables, donations, staff information, and departmental documentation.
• Monitor and order stationery and designated supplies, checking deliveries and reporting discrepancies.
• Support relatives and visitors, referring clinical enquiries to the appropriate nursing staff.
• Assist with staff induction processes and locker allocation.
• Maintain a safe, organised working environment and report maintenance or safety concerns.
  Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.