Ward Clerk - Cardiac and Stroke Receiving Unit

Buckinghamshire Healthcare NHS Trust; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ward Clerk - Cardiac and Stroke Receiving Unit, Band 2, based at Wycombe Hospital, High Wycombe. Contract permanent, 37.5 hours per week, Monday to Friday with rotational Early/Late shifts (7:30–15:30 / 11:30–19:30).

The post is full-time with options for flexibility, supporting patient care through accurate record-keeping and administrative duties within the Cardiac and Stroke Receiving Unit.

Qualifications

• Knowledge of medical terminology.
• Experience in hospital settings.
• Experience in an office setting.
• Good verbal and written communication.
• Understanding of confidentiality.
• Knowledge of EPR Careflow/Medway2.

Responsibilities

• Act as the first point of contact for patients, relatives, visitors and healthcare professionals, providing a professional and confidential service.
• Provide administrative, clerical and reception support to the Cardiac and Stroke Receiving Unit.
• Maintain accurate patient records, including admissions, transfers and discharges, using Careflow EPR and other Trust systems.
• Answer and direct telephone calls and coordinate communication across departments.
• Support patient transfers, discharge planning and the timely processing of patient records.
• Manage correspondence, emails, post and departmental documentation.
• Update patient tracking boards, staffing boards and ward information systems.
• Assist with data collection, audits and reporting requirements.
• Maintain stocks of stationery and departmental supplies.
• Support relatives and visitors with non-clinical enquiries.
• Contribute to a safe, organised and welcoming ward environment.
• Work in accordance with Trust policies, information governance and confidentiality standards.

Skills

Verbal and written communication

Confidentiality

EPR Careflow/Medway2

Education

Knowledge of medical terminology

Tools

Job description

Ward Clerk - Cardiac and Stroke Receiving Unit

Band 2

Main area Integrated Medicine - Cardiac and Stroke Receiving Unit Grade Band 2 Contract Permanent: Monday to Friday- rotational Shifts to cover between Early and Late shifts. Early 7:30-15:30 and Late 11:30- 19:30 Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (Monday to Friday- rotational Shifts to cover between Early and Late shifts. Early 7:30-15:30 and Late 11:30- 19:30) Job ref 434-IM8303340

Site Wycombe Hospital Town High Wycombe Salary £25,272 per annum (pro rata for part time) Salary period Yearly Closing 03/11/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

We are seeking an enthusiastic and organised Ward Clerk to join our busy Cardiac and Stroke Receiving Unit. This is a key administrative role supporting patient care and the smooth day-to-day running of the unit. As the first point of contact for patients, relatives, visitors and members of the multidisciplinary team, you will provide a professional, courteous and efficient service. You will be responsible for admitting patients using National Spine and electronic patient record systems, maintaining accurate patient records, supporting admissions, transfers and discharges, assisting the nursing and medical teams with a range of administrative duties.

The role involves managing patient documentation, answering telephone enquiries, coordinating communication across departments, processing correspondence, updating patient and staffing boards, and supporting data collection and reporting requirements. Also help ensure departmental supplies are maintained and provide support to relatives and visitors. We are looking for a self-motivated individual with excellent communication, organisational and interpersonal skills who can work effectively both independently and as part of a multidisciplinary team.

By providing efficient administrative support and maintaining accurate records, you will make a valuable contribution to patient care, service delivery and the overall operational effectiveness of the CSRU.

Main duties of the job

• Act as the first point of contact for patients, relatives, visitors and healthcare professionals, providing a professional and confidential service.
• Provide administrative, clerical and reception support to the Cardiac and Stroke Receiving Unit.
• Maintain accurate patient records, including admissions, transfers and discharges, using Careflow EPR and other Trust systems.
• Answer and direct telephone calls and coordinate communication across departments.
• Support patient transfers, discharge planning and the timely processing of patient records.
• Manage correspondence, emails, post and departmental documentation.
• Update patient tracking boards, staffing boards and ward information systems.
• Assist with data collection, audits and reporting requirements.
• Maintain stocks of stationery and departmental supplies.
• Support relatives and visitors with non-clinical enquiries.
• Contribute to a safe, organised and welcoming ward environment.
• Work in accordance with Trust policies, information governance and confidentiality standards.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Our care values are collaborate, aspire, respect and enable

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

• Knowledge of medical terminology

EXPERIENCE

• Working within Hospital setting
• Working in office setting

SKILLS, ABILITIES & KNOWLEDGE

• Good verbal and written communication with pataients, families and all staff members
• Understanding of Confidentiality
• Knowledge of EPR careflow/Medway2
• Knowledge of medical terminology

SPECIAL CIRCUMSTANCES

• Able to travel to other sites and off site as necessary
• Ability to work required shift pattern

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.