EMRU Ward Clerk: Patient Admin & Coordination (Flexible)

BUCKINGHAMSHIRE HEALTHCARE NHS TRUST; Stoke Mandeville; On-site; GBP 21,000 - 25,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust's Emergency Medical Receiving Unit is seeking a Ward Clerk to provide comprehensive administrative, clerical, and reception support to the Acute Medicine service. You will be the first point of contact for patients, relatives, visitors and staff, ensuring confidentiality and professionalism.

The role includes maintaining patient records (Careflow EPR), supporting data collection and reporting, coordinating transfers, handling correspondence, and assisting

Qualifications

• Provide administrative, clerical and reception support within EMRU.
• Maintain confidentiality and professional conduct at all times.
• Assist with data collection and reporting requirements.

Responsibilities

• Provide administrative, clerical and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors and healthcare professionals.
• Answer and direct telephone calls in line with Trust policies.
• Maintain patient records and update Careflow EPR.
• Support data collection, entry and reporting for audits and national submissions.
• Coordinate patient transfers and transport arrangements.
• Manage departmental correspondence, mail and emails.
• Maintain records relating to patient valuables, staff information and documentation.
• Order stationery and supplies; report discrepancies.
• Assist with staff induction and locker allocation.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Administrative skills

Communication skills

Tools

Careflow EPR

Job description

Buckinghamshire Healthcare NHS Trust's Emergency Medical Receiving Unit is seeking a Ward Clerk to provide comprehensive administrative, clerical, and reception support to the Acute Medicine service. You will be the first point of contact for patients, relatives, visitors and staff, ensuring confidentiality and professionalism.

The role includes maintaining patient records (Careflow EPR), supporting data collection and reporting, coordinating transfers, handling correspondence, and assisting