Ward Clerk - Maternity

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Job summary

Buckinghamshire Healthcare NHS Trust in Aylesbury is seeking a Ward Clerk to support the Maternity ward with admission, transfer and discharge paperwork. You will greet mothers on admission and assist midwives and doctors with administrative tasks.

The role demands good communication, organisation and ability to work flexibly in a fast-paced NHS environment; prior clerical experience and IT skills are desirable. Flexible working options may be discussed.

Qualifications

• English Language GCSE grade C or above or equivalent.
• IT/Computer skills to RSA I or equivalent with recent work experience in this field.

Responsibilities

• Provide courteous ward clerk service to support patient care from admission to discharge.
• Be first contact point for ward visitors and multi-disciplinary team.
• Support mothers on admission and assist with discharge paperwork.
• Maintain an efficient, methodical approach to varying workloads in a fast-paced environment.
• Demonstrate excellent communication with staff and public while protecting confidentiality.

Skills

Confidentiality

Methodical

Attention to detail

Communication

Organising workload

Prioritisation

Working under pressure

Teamwork

Word/Excel

Education

English GCSE C+

IT/Computer skills RSA I

Tools

NHS knowledge

Job description

Main area Administrative Grade Band 2 Contract Permanent: 11.5 hour shifts, Monday to Sunday, 07:00 to 19:30 Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (11.5 hour shifts, Monday to Sunday, 07:00 to 19:30) Job ref 434-SCS8331413

Site Stoke Mandeville Hospital Town Aylesbury Salary £25,272 per annum (pro rata for part time) Salary period Yearly Closing 03/11/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

We are looking for a Ward Clerk to join our Maternity ward working a combination of 11.5 hour shifts Monday to Sunday (07:00 to 19:30). Shifts on Rothschild. The successful candidate will be welcoming the mothers on admission and supporting midwives, doctors and maternity support workers with their administration and discharge paperwork.

Main duties of the job

The post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.

We are looking for well-organized, enthusiastic individuals to work within our dynamic team, helping us to ensure our FORWARD behaviours are met and that care is delivered to the highest standard.

You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

Skills, Abilities & Knowledge

• Patient confidentiality and Data Protection Act.
• Demonstrate ability to be methodical
• Pay attention to detail
• Good communication skills both verbally and written to enable liaison with multi-disciplinary team
• Demonstrate ability to organise own workload
• Prioritise and take initiative where necessary.
• Ability to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
• Work as part of a team
• Knowledge of Medway would be advantageous
• Knowledge of Word and Excel

Experience

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
• Recent experience of working within a customer care environment
• Experience of high demand, team based environment
• Knowledge of NHS Trust or general experience within the National Health Service

Education, Qualification & Training

• English Language GCSE grade C or above or equivalent.
• IT/Computer skills to RSA I or equivalent with recent work experience in this field.

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.