EMRU Ward Clerk: Patient Care Admin & Transfers

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk to support the Emergency Medical Receiving Unit at Stoke Mandeville, Aylesbury. You will provide administrative, clerical and reception duties, handling patient records and liaising with staff and visitors.

The role focuses on efficient non-clinical operations, maintaining confidentiality, supporting data collection, and ensuring a welcoming, well-organised environment for patients and colleagues.

Qualifications

• Excel / Database / Spreadsheets and PowerPoint skills.
• Knowledge of medical terminology.
• Ability to work required shift pattern.
• Work experience within a hospital setting.

Responsibilities

• Provide administrative, clerical, and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors and healthcare professionals.
• Answer and direct telephone calls, providing information within role scope and Trust policies.
• Maintain accurate patient records and update electronic systems such as Careflow EPR.
• Support data collection, entry and reporting for audits and national submissions.
• Coordinate patient transfers, including transport arrangements and records transfer.
• Manage departmental correspondence, mail distribution and emails.
• Maintain records relating to patient valuables, donations, staff information and documentation.
• Monitor and order stationery and designated supplies; report discrepancies.
• Support relatives and visitors; refer clinical enquiries to nursing staff.
• Assist with staff induction and locker allocation.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Excel / Database / Spreadsheets

PowerPoint

Tools

Careflow EPR

Job description

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk to support the Emergency Medical Receiving Unit at Stoke Mandeville, Aylesbury. You will provide administrative, clerical and reception duties, handling patient records and liaising with staff and visitors.

The role focuses on efficient non-clinical operations, maintaining confidentiality, supporting data collection, and ensuring a welcoming, well-organised environment for patients and colleagues.