Ward Clerk

BUCKINGHAMSHIRE HEALTHCARE NHS TRUST; High Wycombe; On-site; GBP 20,000 - 23,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a proactive Ward Clerk for the Day Surgery Unit. You will be the first contact for patients, relatives and visitors, ensuring a welcoming and efficient reception, while supporting the clinical team to deliver high-quality care.

You will manage patient records, admissions and discharges on the EPR system, answer calls, and coordinate with theatre and booking staff. Experience in NHS admin is desirable, with training provided.

Qualifications

• Previous admin/reception experience is desirable.
• Knowledge of NHS systems is desirable but full training will be provided.

Responsibilities

• Be the first point of contact for patients, relatives and visitors attending the Day Surgery Unit.
• Maintain accurate patient records and manage admissions and discharges on the EPR system.
• Answer telephone enquiries and liaise with theatre, booking office and other departments.

Skills

Excellent communication

Good IT skills

Tools

EPR system

Job description

An exciting opportunity has arisen for an enthusiastic, organised and motivated Ward Clerk to join our friendly Day Surgery team. You will be the first point of contact for patients, relatives and visitors attending the Day Surgery Unit, providing a welcoming, efficient and professional reception service. You will play a vital role in ensuring the smooth day-to-day running of the unit and supporting the clinical team to deliver safe, high-quality patient care. You will be responsible for maintaining accurate patient records, managing admissions and discharges on the EPR system, filing, photocopying, answering telephone enquiries, and liaising with theatre, booking office and other departments. We are looking for someone with excellent communication, good IT skills and a caring, confidential approach. Previous admin/reception experience and knowledge of NHS systems is desirable but full training will be provided. The post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential. We are looking for well-organised, enthusiastic individuals to work within our dynamic team, helping us to ensure our FORWARD behaviours are met and that care is delivered to the highest standard. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven. Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.

Listen to why colleagues think we are a great place to work! -https://bit.ly/3DNEQfD What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.