Medical Same Day Emergency Care/AMU Ward Clerk

University Hospitals Dorset NHS Foundation Trust; Christchurch; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking a Ward Clerk to support day-to-day ward operations and manage patient information. The role involves coordinating appointments, liaising with patients, visitors and staff, and ensuring smooth administrative processes.

Responsibilities include using Trust systems (Ecamis, EPR, Agyle, Electronic Diary), handling mail and post, answering enquiries, coordinating transport, and organising workloads to meet service priorities.

Qualifications

• Duties involve handling patient information
• Managing enquiries with courtesy and professionalism
• Experience using ward administration systems is advantageous

Responsibilities

• Provide administrative support to the ward
• Coordinate appointments and patient diaries
• Input and retrieve patient information on Trust systems (Ecamis, EPR, Agyle, Electronic Diary)
• Receive and sort mail, deliver post, and answer telephone enquiries
• Liaise with ward staff, other departments, and external agencies to organise transport and attend to patients' needs
• Ensure stock of paperwork and stationery; organise own workload to meet priorities
• Communicate with visitors and relatives regarding admissions or discharges
• Report complaints or requests to the Senior Nurse
• Support service relocation and travel reimbursement considerations as required

Job description

The Ward Clerk supports the smooth day-to-day operation of the ward by providing administrative assistance, managing patient information, coordinating appointments, and acting as a key point of contact for patients, visitors, and healthcare staff., Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.

To arrange for the repair of faulty ward equipment.To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.

To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.

Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.

Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.

Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.

To report to the Senior Nurse any complaints, comment or request by patients or visitors.

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.