Ward Clerk

Enherts Tr; Stevenage; Remote; GBP 23,000 - 28,000; Part time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Ward Clerk for the Stevenage site. You will perform clerking duties, data entry, and reception tasks within the Ward Clerk Pool, supporting doctors and ward staff.

The role requires computer literacy, experience with Lorenzo/IFIT, and a customer-focused approach. Mondy and Friday shifts, 10 hours per week, with training provided.

Qualifications

• Basic general education including English & Maths.
• Word processing and computer literacy skills.
• Experience in patient administration or NHS environment is preferred.
• Ability to communicate clearly with patients, visitors and staff.

Responsibilities

• Handle data entry of confidential information with accuracy.
• Provide high-quality reception service by greeting visitors to the ward.
• Assist with general administrative tasks to support ward operations.
• Maintain patient records in Lorenzo/Nervecentre and IFIT systems.

Skills

Customer service

Multitasking

Confidentiality

Politeness

Education

Basic general education – English & Maths

Tools

Lorenzo

IFIT

Nervecentre

EPR

Microsoft Office

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 10 hours per week (Mondays and Fridays 09:30 - 14:30) Job ref 361-COR-8293966

Site Lister Hospital Town Stevenage Salary £25,272 per annum pro rata Salary period Yearly Closing 05/11/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.

You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.

You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Ward Clerk is responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.

You will be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.

The successful candidate will also support the general running of the ward by being involved in general organisational and administrative activities.

You will update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nervecentre) and medical records database (IFIT).

The post holder will enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation, and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Qualifications/Training

• Basic general education –English & Maths
• Word processing and computer literacy skills

Previous Experience

• Clear and polite telephone and verbal communications.
• Ability to work closely with all grades of staff
• Dealing with enquiries
• Adaptability, ability to prioritise work, especially under pressure
• Operation of equipment i.e. photocopier, PC
• Email, Microsoft Office
• Previous employment within the NHS within a hospital environment
• Dealing with patient/GPs
• Experience of patient Administration System

Knowledge

• Knowledge of health and safety issues
• Clerical procedures/ordering supplies
• Dealing with public
• Understands the needs of the post and to be able to work as a member of the team
• Good sense of humor
• Previous knowledge of medical terminology

Skills

• Motivation and initiative to work alone, and within a team
• Accuracy in relaying messages, either verbally or in writing.
• Politeness, approachable with all patients, staff, and visitors
• Confidentiality, Flexible/adaptable
• Ability to cope in stressful situations and ability to Multitask

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[e-mail] for support.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.