Ward Clerk

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk to support the Emergency Medical Receiving Unit at Stoke Mandeville, Aylesbury. You will provide administrative, clerical and reception duties, handling patient records and liaising with staff and visitors.

The role focuses on efficient non-clinical operations, maintaining confidentiality, supporting data collection, and ensuring a welcoming, well-organised environment for patients and colleagues.

Qualifications

• Excel / Database / Spreadsheets and PowerPoint skills.
• Knowledge of medical terminology.
• Ability to work required shift pattern.
• Work experience within a hospital setting.

Responsibilities

• Provide administrative, clerical, and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors and healthcare professionals.
• Answer and direct telephone calls, providing information within role scope and Trust policies.
• Maintain accurate patient records and update electronic systems such as Careflow EPR.
• Support data collection, entry and reporting for audits and national submissions.
• Coordinate patient transfers, including transport arrangements and records transfer.
• Manage departmental correspondence, mail distribution and emails.
• Maintain records relating to patient valuables, donations, staff information and documentation.
• Monitor and order stationery and designated supplies; report discrepancies.
• Support relatives and visitors; refer clinical enquiries to nursing staff.
• Assist with staff induction and locker allocation.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Excel / Database / Spreadsheets

PowerPoint

Tools

Careflow EPR

Job description

Site Stoke Mandeville Town Aylesbury Salary £25,272 per annum (pro rata for part time) Salary period Yearly Closing 03/11/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

The Emergency Medical Receiving Unit (EMRU) Ward Clerk provides comprehensive administrative, clerical, and reception support to the Acute Medicine service, ensuring the efficient day-to-day operation of the department. Working closely with the Acute Medicine leadership team, nursing staff, and multidisciplinary colleagues, the post holder acts as a key point of contact for patients, relatives, visitors, and healthcare professionals while maintaining the highest standards of confidentiality and professionalism.

The role is responsible for managing patient records, supporting clinical information systems, coordinating communications, arranging patient transfers, maintaining departmental documentation, and assisting with data collection and reporting requirements. The post holder also supports relatives and visitors, manages stationery and departmental supplies, assists with staff administration, and contributes to a safe, organised, and welcoming environment within the Emergency Medical Receiving Unit.

By ensuring accurate administration, effective communication, and efficient coordination of non-clinical processes, the Ward Clerk plays an essential role in supporting patient care, service delivery, and the overall operational effectiveness of the Emergency Medical Receiving Unit.

Main duties of the job

• Provide administrative, clerical, and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals, delivering a professional and confidential service.
• Answer and direct telephone calls, providing information within the scope of the role and Trust policies.
• Maintain accurate patient records and update electronic systems including Careflow EPR.
• Support data collection, entry, and reporting for audits, operational reports, and national submissions.
• Coordinate patient transfers, including transport arrangements and transfer of records and property.
• Manage departmental correspondence, mail distribution, and emails.
• Maintain records relating to patient valuables, donations, staff information, and departmental documentation.
• Monitor and order stationery and designated supplies, checking deliveries and reporting discrepancies.
• Support relatives and visitors, referring clinical enquiries to the appropriate nursing staff.
• Assist with staff induction processes and locker allocation.
• Maintain a safe, organised working environment and report maintenance or safety concerns.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Our care values are collaborate, aspire, respect and enable

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

• Excel / Database / Spread sheets & PowerPoint
• Knowledge of medical terminology
• Ability to work required shift pattern
• Work experience with hospital setting

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.