Ward Clerk

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 24,000; Full time

Job summary

A respectable NHS Trust in Stevenage is seeking a dedicated Ward Clerk to manage clerking and reception duties. The ideal candidate will be responsible for data entry and maintaining patient records. Essential skills include computer literacy and clear communication. Experience in NHS or hospital settings is advantageous but not essential. This permanent role offers Monday to Friday working hours with bank holiday shifts included, ensuring a crucial support role within the medical team.

Benefits

Flexible working patterns

Training provided

Qualifications

• Experience dealing with enquiries in a polite manner.
• Ability to work closely with all grades of staff.
• Experience operating equipment such as photocopiers.

Responsibilities

• Data entry of confidential information into the database.
• Provide high-quality reception service.
• Support general administrative activities on the ward.

Skills

Word processing and computer literacy skills

Politeness and approachability

Motivation and initiative

Confidentiality

Education

Basic general education

Tools

Lorenzo patient system

Job description

Job overview

We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.

You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.

You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and IFIT this would be very much desirable although full training will be provided to successful candidates on induction.

This role is for a permanent contract with the working pattern of Monday to Friday 8-4pm – to include a proportion of bank holidays.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Ward Clerk is responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate, so attention to detail is essential.

You will be responsible for the provision of a high‑quality reception service by meeting and greeting visitors to the ward.

The successful candidate will also support the general running of the ward by being involved in general organisational and administrative activities.

You will update and maintain accurate, complete patient data on the computer‑based system (Lorenzo / Nervecentre) and medical records database (IFIT).

The post holder will enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo / Nervecentre) to acceptable data quality standards.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation, and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• Basic general education
• Word processing and computer literacy skills

Desirable criteria

• Computer literacy

Previous Experience

Essential criteria

• Clear and polite telephone and verbal communications
• Ability to work closely with all grades of staff
• Dealing with enquiries
• Adaptability, ability to prioritise work, especially under pressure
• Operation of equipment i.e. photocopier

Desirable criteria

• Previous employment within the NHS within a hospital environment
• Dealing with patient / GPs

Skills

Essential criteria

• Motivation and initiative to work alone, and within a team
• Accuracy in relying messages, either verbally or in writing
• Keyboard skills
• Politeness, approachable with all patients, staff and visitors
• Flexible / adaptable
• Confidentiality

Knowledge

Essential criteria

• Knowledge of health and safety issues
• Clerical procedures / ordering supplies
• Dealing with public

Desirable criteria

• Previous knowledge of medical terminology
• Lorenzo patient system