Ward Administrator

Spire Healthcare Limited; Southampton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

35 days annual leave

Pension

Private medical insurance

Wellbeing screening

Life assurance

Job summary

Spire Southampton Hospital is seeking an experienced Ward Administrator on a part-time permanent basis to support ward operations for patients, visitors and staff. The role involves providing administrative support, greeting and assisting customers, handling telephone inquiries and maintaining accurate patient notes and documentation.

The successful candidate will have strong attention to detail, excellent communication skills and the ability to work across departments, including liaising with

Qualifications

• Previous administrative experience in a similar role is desirable.
• Excellent attention to detail and accuracy.
• Strong customer service skills with a professional approach.
• Good verbal and written communication abilities.
• Reliable team player who can work across departments.

Responsibilities

• Provide administrative support to ensure smooth ward operations for patients, visitors and staff.
• Greet and deliver a professional customer-focused service to patients, consultants and visitors.
• Answer telephone inquiries efficiently and courteously.
• Provide clear, concise information to enquiries and liaise with Catering for patient/visitor refreshments.
• Inform insurance companies if extended length of stay is required and manage patient notes filing.

Skills

Administration

Customer service

Attention to detail

Communication

Team player

Telephone handling

Microsoft Office

Tools

Microsoft Office

Job description

Ward Administrator | Private hospital | Permanent Part time 22.5 hours | Southampton

Spire Southampton Hospital are seeking an experienced administrator to join the team on a Part-time Permanent basis. As Ward Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and responsibilities

These will include but are not limited to:

• Responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.
• To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital
• To deal with all telephone enquiries in an efficient and courteous manner
• To give clear, concise information to all enquiries
• To liaise with Catering Department regarding orders for refreshments by patients and visitors
• To inform insurance companies if extended length of stay is required to keep insurance companies informed of emergency admissions
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete.
• Ensure that all filing of results and other information is accurately filed in the patient’s notes

Who we're looking for:

• Previous relevant experience in an administrative support role, within a similar industry would be ideal but not essential
• Excellent attention to detail
• Customer Service skills
• Process driven
• Team player
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Reliable and happy to work in different departments as required

Contract: Permanent

Hours:

22.5 hours working across Monday-Sunday. Shifts on a rota will be 7.00am - 15.00 & lates 11am – 7pm, Sat & Sunday shifts are 7.00 – 15.00

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to "make a positive difference to people's lives through outstanding personalised care". Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.