Outpatient Capacity Coordinator

Spire Healthcare Limited; Southampton; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

35 days annual leave

Employer and employee pension

Private medical insurance

Life assurance

Free onsite parking

Job summary

Spire Southampton Hospital is seeking an Outpatient Capacity Coordinator to join our administrative team. The role focuses on managing outpatient capacity, coordinating theatre sessions, and liaising with consultants and secretaries to improve outpatient throughput.

You will build strong partnerships, resolve capacity challenges collaboratively, and provide clear dashboards to SMT, contributing to efficient patient pathways and service delivery.

Qualifications

• Strong administrator skills and experience.
• Demonstrable ability in problem solving and prioritisation skills.
• Swiftly understand the cause of challenges and collaborate with multi- disciplinary teams to resolve.
• Willingness to take ownership and responsibility to deliver solutions.
• Excellent communication and people skills.
• Ability to prioritise and manage own workload.
• Passion for increasing patient throughput.
• Willingness to have difficult conversations with senior clinicians and colleagues to improve utilisation.

Responsibilities

• Manage Out Patients mailbox for email requests for ad hoc clinic capacity, list extensions and cancellations (18 rooms, 2 treatment rooms, 1 minor ops).
• Review systems; liaise with secretaries and OP manager regarding changes and requests for confirmation.
• Build effective partnerships with consultants and secretaries to increase engagement and outpatient utilisation.
• Provide a single point of contact for consultants and secretaries to manage fixed theatre lists and adhoc theatre sessions.
• Work with clinical areas to ensure resources are available to support assigned cases.
• Use Spire utilisation tools and reports to support activity and chair utilisation meetings.
• Create dashboard/reporting information to inform SMT of utilisation status and movements.
• Understand the patient pathway to identify pinch points and prevent issues.

Skills

Administrative skills

Healthcare experience

Problem solving

Prioritisation

Communication skills

Multidisciplinary collaboration

Job description

Outpatient Capacity Coordinator | Administration | Private Hospital | Permanent, Full-time 37.5 hrs per week | Southampton

Spire Southampton Hospital have an Outpatient Capacity Coordinator to join the team. We are seeking someone with strong administration skills who has worked in healthcare previously.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and responsibilities:

• Manage Out Patients mailbox for email request for ad hoc clinic capacity, list extensions and cancellations ( 18 rooms, 2 treatment rooms, 1 minor ops)
• Review systems, liaise with secretaries and OP manager regarding changes and request confirmation.
• To build effective partnerships with consultants and secretaries. Increasing consultantengagementwhilstdeliveringontargetsfortheatreandoutpatient utilisation.
• To provide a single point of contact for consultants and secretaries to manage the allocationoffixed theatre listsandadhoc theatresessions, or removal of sessions where there is the prospect of being under-utilised.
• To work alongside clinical areas toensurethatallresourcesareavailabletosupport assigned cases.
• ToworkwithSpireutilisationtoolsandreportstosupportactivityandchair utilisation meetings.
• To create dashboard/reporting information to advise SMT of utilisation status, highlighting key or material movements.
• To have a good understanding of the patient pathway identifying pinch points proactively so they can be avoided.

Candidate Requirements:

• Strong administrator skills and experience
• Demonstrableabilityinproblem solvingandprioritisationskills.
• Swiftlyunderstandthecauseofchallengesandbeabletowork collaborativelywithmulti- disciplinary teams to resolve
• Willingnesstotakeownershipandresponsibilitytodeliver solutions.
• Excellentcommunicationandpeople skills
• Abilitytoprioritiseandmanageownworkload.
• Passionforincreasingpatientthroughput.
• Willingnesstohavedifficultconversationswithseniorcliniciansandcolleaguestoimprove utilisation

Contract

Permanent

Hours:

Full-time 37.5 hrs per week. Monday-Friday

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free onsite parking

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date:

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us,it's more than just treating patients; it's about looking after people.

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.