Receptionist

Spire Healthcare Limited; Southampton; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual leave 35 days

Pension scheme

Private medical insurance

Life assurance

Spire staff parking

Job summary

Spire Southampton Hospital is seeking an experienced Receptionist to be the first point of contact for patients, visitors and staff. You will register patients, collect details and payments, and direct people with a warm, professional and caring manner.

Working in a private hospital setting, you will handle switchboard duties, assist with clerical tasks and ensure accurate information is entered into the system, while maintaining high standards of service and compliance.

Qualifications

• Welcoming and registering patients
• Directing patients and staff with warmth and professionalism
• Compliance with NHS forms and processes
• Cash handling within policy
• Accurate patient information capture and bed status checks

Responsibilities

• Welcoming, registering and collecting patient details and payments
• Directing patients, consultants and hospital teams as required
• Manage the hospital switchboard professionally and efficiently
• Undertake clerical duties such as bed status reports and taxi bookings

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Tools

MS Office

Switchboard

Data entry

Job description

Receptionist | Customer Service, Administration | Private Hospital | Permanent Part-time 30 hrs | Southampton

Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience

Working Hours

Part-time 30 hrs hours per week - working on a rota basis. Our receptions are open from 06:30 – 21:00 so will be a variation of shifts with 1 in 4 weekend cover required.

Contract Type

Permanent

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free off-site parking for staff

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us,it's more than just treating patients; it's about looking after people.

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.