Part-Time Receptionist

Spire Healthcare Limited; Farnham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

35 days annual leave inclusive of bank

Pension scheme

Spire for you rewards

Bupa wellness screening

Private medical insurance

Life assurance

Free staff parking

Job summary

Spire Clare Park Hospital in Farnham is recruiting a Receptionist to be the first point of contact for patients, directing them and hospital teams in a warm, professional manner. The role involves registering patients, handling payments and maintaining accurate records on the hospital system.

Key tasks include managing the switchboard, NHS forms compliance, and supporting clerical duties. The position is part-time (18.5 hours) with a friendly team in a modern private hospital known for quality

Qualifications

• Experience in a customer service environment.
• Excellent customer service skills.
• Good PC skills, including Word, Excel and Outlook.
• High degree of accuracy in administration.
• Great communication skills at all levels.
• Experience with information management systems.
• Switchboard experience.
• Welcoming and registering patients and handling payments.

Responsibilities

• Welcoming, registering and collecting patient information.
• Directing patients, consultants and hospital teams as required.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling within policy.
• Discharge of patients onto computer systems with accuracy.
• Manage the hospital switchboard professionally and efficiently.
• Clerical duties including bed status checks, newspapers, visitor badges, taxis.

Skills

People skills

MS Office

Customer service

Attention to detail

Communication

Experience in CS

Switchboard experience

Team collaboration

Information systems

Job description

Receptionist | Customer Service, Administration | Private Hospital | Permanent Part-time 18.5 hrs | Farnham

Spire Clare Park Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.

Spire Clare Park is a modern elective hospital in Farnham, rated Good by the CQC, delivering a wide range of surgical and diagnostic services including Orthopaedics, General Surgery, Cosmetic Surgery, Urology, Dermatology and ENT, supported by state‑of‑the‑art imaging facilities.

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Working Hours: Monday, Wednesday & Friday 13:00 - 17:30, Saturday 07:00-12:00

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free off-site parking for staff

Closing Date:

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us,it's more than just treating patients; it's about looking after people.

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.