Reception and Ward Admin Team Leader

Spire Healthcare Limited; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

35 days annual leave

Pension plan

Spire rewards platform

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Parkway Hospital in Solihull, near Birmingham, seeks an experienced Reception and Ward Admin Team Leader for a full-time role. You will oversee reception and ward administration, drive service excellence and support outstanding patient care, leading day-to-day operations and ensuring high-quality patient experiences.

You will lead recruitment, training, and turnover management while promoting the hospital’s values and ensuring compliant, efficient processes.

Qualifications

• Previous reception experience required.
• Excellent numeracy, literacy and IT skills.
• Minimum 2 years leadership experience in a highly customer service focused role.
• Proven people management experience within a medium sized team.
• Outstanding customer care skills with the ability to handle difficult situations.
• Emotional resilience, able to hold difficult conversations.
• Ability to manage change and drive customer service.

Responsibilities

• Lead, and develop the Reception and Ward Administration teams.
• Work varied reception shifts, supporting and overseeing the team.
• Promote Spire’s Purpose, vision, mission, values and behaviours.
• Manage time cards, sickness, annual leave and other absence while ensuring cover.
• Prepare rotas and flex staff in line with business needs and budget targets.
• Set objectives for team members and hold regular 1:1s and briefs.
• Involve in recruitment, training and induction.

Skills

Reception experience

Numeracy

Literacy

IT skills

Leadership experience

People management

Customer service

Communication skills

Job description

Reception and Ward Admin Team Leader | Spire Parkway Hospital | Competitive salary + Excellent Benefits | Full Time (37.5hrs) | Solihull, Birmingham

Spire Parkway Hospitalhave an exciting new vacancy for an experienced Reception and Ward Admin team leader to join the team on a full-time basis.

This is an exciting opportunity to lead our reception and ward administration function, ensuring a high-quality service is delivered to patients, visitors, consultants, and colleagues. You will be responsible for overseeing the day-to-day operation of the reception and ward administration teams, driving service excellence, and supporting the delivery of outstanding patient care.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

Duties & Responsibilities (not limited to):

• Lead, and develop the Reception and Ward Administration teams.
• Working varied reception shifts in a hands- on capacity, supporting and overseeing the team
• Promotion of Spire’s Purpose, vision, mission, values and behaviours
• Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
• Actively involved in recruitment, training and induction
• Achieving KPI targets as set by central Spire
• To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
• To undertake Datix incident investigations
• To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
• Actively participating in the promotion of good communication and liaison with other hospital departments.
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
• To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalation via the appropriate channel.

Who we're looking for:

• You must have previous reception experience
• Excellent numeracy, literacy and IT Skills
• Minimum 2 years leadership experience in a highly customer service focussed role
• Proven people management experience within a medium sized team
• Outstanding customer care skills with the ability to handle difficult situations
• Emotional resilience, able to hold difficult conversations
• The ability to manage change
• Someone who can drive customer service
• Excellent communication skills, organised and can showcase excellent patient care.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us,it's more than just treating patients; it's about looking after people.