Waiting Staff Waiting Staff

LGH Hotel Management; Brook Street; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company in England seeks a passionate hospitality professional to enhance the dining experience for guests. You will take orders, engage with guests, and represent the hotel brand through exceptional service. The ideal candidate should possess strong customer service skills and a warm demeanor. This position offers numerous employee benefits, including discounts and wellbeing support.

Benefits

Employee discounts on rates

Access to global IHG employee benefits

Shopping discounts

Free meals on duty

Wellbeing resources

Qualifications

• Warm and welcoming demeanor towards guests.
• Proven ability to take orders and upsell effectively.
• Detail-oriented with high preparation standards.
• Contributes effectively in a team environment.

Responsibilities

• Take guest orders and upsell to enhance dining.
• Maintain a welcoming atmosphere for guests.
• Prepare and present restaurant spaces to high standards.
• Provide exceptional customer service.

Skills

Hospitality passion

Customer engagement

Attention to detail

Team player

Customer service skills

Job description

Overview

Engage & delight guests by taking orders and using upselling to elevate the dining experience. Be the heart of hospitality with a friendly, welcoming demeanor that makes guests feel at home. Set the stage by ensuring the restaurant and bar are impeccably prepared for service and maintained to high presentation standards. Represent the brand by upholding the hotel’s reputation through exceptional customer service.

If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you.

Our hotel features 149 luxurious bedrooms with dining options including a newly refurbished lobby lounge for all-day dining and Marco’s Italian for exquisite cuisine. We offer 24-hour room service and a well-equipped fitness club for guests. Marco’s Italian provides a stylish atmosphere for casual dining and special occasions, contributing to a memorable guest experience.

Responsibilities

• Take guest orders, engage with guests, and upsell where appropriate to enhance the dining experience.
• Maintain a friendly and welcoming demeanor to ensure guests feel at home.
• Prepare and present the restaurant and bar spaces to high standards for service.
• Represent the hotel brand through exceptional customer service and professional conduct.

Qualifications

• Passionate about hospitality with a warm, welcoming demeanor.
• Customer-focused, with a proven ability to engage guests, take orders, and upsell.
• Detail-oriented, ensuring high standards of preparation and presentation.
• Team player who contributes effectively within a dynamic environment.
• Professional, with strong customer service skills and brand representation.

Benefits & About Us

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, free legal & money advice, counseling sessions, and wellbeing support.
• Hospital & death benefit plans, cycle to work scheme, and wellbeing resources.
• Free meals on duty and free parking.
• 24/7 advice and support line and team reward & recognition programs.