Waiting Staff

LGH Hotels Management; Brentwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic hospitality organization in Brentwood is seeking a customer-focused individual to join its food and beverage team. Responsibilities include engaging with guests, enhancing their dining experiences, and ensuring high presentation standards. Ideal candidates are passionate about hospitality, detail-oriented, and committed to exceptional service. This position offers an exciting opportunity to create memorable experiences for guests while enjoying various employee benefits.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefits

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Genuine enjoyment in creating positive experiences for guests.
• Skilled in engaging with customers, taking orders, and upselling.
• Ensures the restaurant and bar are always prepared and presented to high standards.

Responsibilities

• Engage with guests and enhance their dining experience.
• Maintain top-notch presentation standards in the restaurant and bar.
• Provide exceptional customer service as the face of the hotel.

Skills

Customer-Focused

Detail-Oriented

Team Player

Passionate about Hospitality

Professional

Job description

The Opportunity

Are you a spirited, customer-focused individual with a flair for hospitality? We're on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.

What You’ll Do

Engage & Delight

Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.

Be the Heart of Hospitality

Your friendly and welcoming demeanor will make our guests feel right at home.

Set the Stage

Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.

Represent Our Brand

As the face of our business, you'll uphold our hotel's reputation through exceptional customer service.

If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Passionate about Hospitality : Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
• Customer-Focused : A person who prioritizes guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
• Detail-Oriented : An individual who ensures the restaurant and bar are always prepared and presented to high standards.
• Team Player : Someone who works well with others and contributes to a dynamic team environment.
• Professional : A candidate who represents the hotel with exceptional customer service and upholds the brand's reputation.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests.

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.