Waiting List Coordinator - Endoscopy

NHS Scotland; Glasgow; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave (plus public hols

Cycle to Work Scheme

Learning and development opportunities

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking an organized Waiting List Coordinator to join the Endoscopy Service at The New Victoria Hospital and Gartnavel General Hospital. This part-time, permanent role supports timely patient access and national waiting time standards within NHSGGC.

The role offers flexible working options where service allows, with pro rata salary and NHS benefits. Applicants from diverse backgrounds are encouraged to apply to join a large, supportive team.

Qualifications

• Significant administrative experience in a healthcare or similarly complex environment.
• Strong organisational skills with the ability to prioritise competing demands and manage a busy workload.
• Excellent communication and interpersonal skills to work with multidisciplinary teams.
• Experience using computer systems and Microsoft Office applications (Excel and Outlook).
• Ability to analyse data and support operational decision-making and performance monitoring.

Responsibilities

• Manage the receipt, processing and maintenance of patient referrals and waiting lists, ensuring information is accurate and up to date.
• Work with clinicians, nursing staff and service managers to coordinate patient pathways and plan admissions.
• Monitor waiting times and patient activity to minimise delays and support treatment time guarantees.
• Analyse waiting list data to identify capacity pressures and support service improvements.
• Liaise with internal and external stakeholders to maximise capacity and access to care.
• Support implementation of waiting list management processes and monitoring systems.
• Provide high-quality communication and customer service with patients and colleagues.

Skills

Organisation

Communication

Customer service

Microsoft Office

Tools

Excel

Outlook

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

Are you an organised and motivated administrator looking to make a real difference to patient care? We are seeking a Waiting List Coordinator to join our Endoscopy Service based at New Victoria Hospital and Gartnavel General Hospital. Working within NHS Greater Glasgow and Clyde, one of the largest healthcare organisations in the UK, you will play a key role in ensuring patients receive timely access to services while supporting the delivery of national waiting time standards. This is an exciting opportunity to work closely with clinical and administrative teams, contribute to service improvement, and develop your career within a supportive and forward-thinking organisation.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

• Part-time, Permanent
• You will be based at The New Victoria Hospital
• Working Pattern: TBC
• Please note the salary is Pro Rata for part time hours.

Key Responsibilities

• Manage the receipt, processing and maintenance of patient referrals and waiting lists, ensuring information is accurate and up to date
• Work closely with clinicians, nursing staff and service managers to coordinate patient pathways and plan admissions effectively
• Monitor waiting times and patient activity, taking proactive action to minimise delays and support treatment time guarantees
• Analyse waiting list data and identify capacity pressures, escalating concerns and supporting solutions to improve service delivery
• Liaise with internal and external stakeholders, including external providers, to maximise available capacity and support patient access to care
• Support the implementation of waiting list management processes, monitoring systems and service improvement initiatives
• Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations

Knowledge, training, qualifications and/or experience required to do the job

• Relevant and significant administrative experience within a healthcare or similarly complex environment
• Excellent organisational skills with the ability to prioritise competing demands and manage a busy workload effectively
• Strong communication and interpersonal skills with the ability to develop positive working relationships across multidisciplinary teams
• Experience using a range of computer systems and Microsoft Office applications, particularly Excel and Outlook
• Ability to analyse, interpret and present data accurately to support operational decision-making and performance monitoring
• Knowledge of patient confidentiality, GDPR and information governance requirements
• Understanding of waiting list management, patient pathways or NHS performance targets would be advantageous
• Ability to work independently, use initiative and remain calm and professional when managing competing priorities and deadlines

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.