Waiting List Co-ordinator - Endoscopy B4

NHS Scotland; Paisley; On-site; GBP 24,000 - 36,000; Part time

Benefits offered by this job

NHS Pension Scheme with life insurance

Salary Sacrifice Car Benefit Scheme

Study bursaries and e-learning

Enhanced pay for public holidays

NHS discounts on goods and services

Job summary

NHS Greater Glasgow and Clyde is seeking a part-time Endoscopy Administrator at the Royal Alexandra Hospital to support Medical and Surgical Endoscopy services. The role involves managing referrals, coordinating admissions and inpatient theatre lists, and liaising with clinical teams to ensure smooth patient flow.

The post is permanent, part-time (18.5 hours/week) with a schedule of 3 days one week and 4 days the next, base location Royal Alexandra Hospital, Glasgow area.

Qualifications

• Knowledge of referral and waiting list management processes.
• Understanding of waiting list policies.
• Ability to communicate effectively with multidisciplinary teams, patients and external agencies.
• Strong organisational and administrative skills to manage referrals, admissions and theatre lists efficiently.
• Proficiency in analysing data using Database Management.
• Knowledge of medical terminology.

Responsibilities

• Receive and manage all referrals for the Endoscopy service.
• Liaise with medical, nursing and clinical staff regarding patient management.
• Adhere to waiting list policies at all times.
• Coordinate and arrange patient admissions.
• Ensure inpatient lists are accurate and prepared for theatre.
• Handle telephone enquiries from internal and external agencies.
• Work with ward staff to ensure relevant patient information is available prior to admission.

Skills

Referral and waiting list management

Multidisciplinary communication

Organisational skills

Data analysis (Database Management)

Medical terminology

Communication skills

Tools

Database management software

Job description

NHS Greater Glasgow and Clyde (N HSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The role involves working as part of a team to support Medical and Surgical Endoscopy services within the Royal Alexandra Hospital. The post holder will manage referrals, liaise with medical and nursing staff, and ensure compliance with NHS Greater Glasgow and Clyde waiting list policies. The role also includes coordinating patient admissions, maintaining inpatient theatre lists, and supporting effective patient management.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGCC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Permanent, part-time - 18.5 hours per week
• Shift Pattern - Week 1 = 3 full days - Week 2 = 4 full days
• Base location - Royal Alexandra Hospital

Key Responsibilities

• Receive and manage all referrals for the Endoscopy service.
• Liaise with medical, nursing, and clinical staff regarding patient management.
• Adhere to NHS Greater Glasgow and Clyde waiting list policies at all times.
• Coordinate and arrange patient admissions.
• Ensure inpatient lists are accurate, up to date, and prepared for theatre.
• Handle telephone enquiries from internal and external agencies.
• Work with ward staff to ensure all relevant patient information is available prior to admission.

Knowledge, training, qualifications and/or experience required to do the job

• Knowledge of patient referral and waiting list management processes.
• Understanding of NHS Greater Glasgow and Clyde waiting list policies.
• Ability to communicate effectively with multidisciplinary teams, patients, and external agencies.
• Strong organisational and administrative skills to manage referrals, admissions, and theatre lists efficiently.
• Proficiency in analysing data using Database Management
• Knowledge of Medical terminology
• Good organisational and communication skills

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.