Children Services Administration Assistant B2

NHS National Services Scotland; Paisley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Cycle to Work Scheme

Salary Sacrifice Car Benefit Scheme

Development opportunities

Job summary

NHS Greater Glasgow and Clyde is seeking an administrative professional to join the Children Services team. The role involves supporting clinical teams, Health Visitors, families, and partner agencies with appointments, referrals, and documentation while handling sensitive information with discretion.

The position is permanent, full-time (36 hours per week) with a Monday–Friday pattern. Base location is Foxbar Clinic, offering NHS Scotland employee benefits and opportunities for development.

Qualifications

• Ability to work effectively as part of a team.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent record-keeping and data management skills.
• Good communication and interpersonal skills, with the ability to engage professionally with a range of stakeholders.
• Understanding of confidentiality requirements when handling sensitive information.

Responsibilities

• Managing appointments and processing referrals.
• Preparing, issuing, and distributing correspondence.
• Inputting data and maintaining accurate records.
• Supporting the administration of child health assessments and reviews.
• Providing administrative support to Health Visitors, clinical teams, children, families, and partner agencies.
• Organising and prioritising workload to meet deadlines and service requirements.
• Delivering general administrative support to the wider Children Services team as required.
• Maintaining confidentiality and handling information appropriately at all times.

Skills

Teamwork

Organisational skills

Record-keeping

Communication

Confidentiality

Tools

MS Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The post holder will be part of the Children Services administrative team, providing essential administrative support to clinical teams. The role requires working closely with Health Visitors, other healthcare professionals, children and families, and partner agencies, ensuring all communications are professional, courteous, and confidential.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent, full-time 36 hours per week

Shift pattern: Monday - Friday

Base location: Foxbar Clinic

Key responsibilities:

• Managing appointments and processing referrals.
• Preparing, issuing, and distributing correspondence.
• Inputting data and maintaining accurate records.
• Supporting the administration of child health assessments and reviews.
• Providing administrative support to Health Visitors, clinical teams, children, families, and partner agencies.
• Organising and prioritising workload to meet deadlines and service requirements.
• Delivering general administrative support to the wider Children Services team as required.
• Maintaining confidentiality and handling information appropriately at all times.

Knowledge, training, qualifications and/or experience required to do the job:

• Ability to work effectively as part of a team.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent record-keeping and data management skills.
• Good communication and interpersonal skills, with the ability to engage professionally with a range of stakeholders.
• Understanding of confidentiality requirements when handling sensitive information.
• Experience of administrative processes and procedures within a busy working environment would be advantageous.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Tracey Smith, Assistant Operations and Business Manager - [e-mail] - 0141 207 7411

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.