Waiting List Coordinator - Endoscopy

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

NHS Pension Scheme

Flexible working options

Employee Assistance Programme

Job summary

NHS Greater Glasgow and Clyde is seeking a Waiting List Coordinator for the Endoscopy Service at the New Victoria Hospital and Gartnavel General Hospital. You will manage referrals and waiting lists, coordinate patient pathways with clinicians and managers, and monitor activity to meet waiting time standards.

This part-time, permanent role supports service improvement and patient care within NHSGGC, offering NHS benefits and a pro rata salary.

Qualifications

• Relevant and significant administrative experience within a healthcare or similarly complex environment.
• Excellent organisational skills with the ability to prioritise competing demands and manage a busy workload effectively.
• Strong communication and interpersonal skills with the ability to develop positive working relationships across multidisciplinary teams.
• Experience using a range of computer systems and Microsoft Office applications, particularly Excel and Outlook.
• Ability to analyse, interpret and present data accurately to support operational decision-making and performance monitoring.
• Knowledge of patient confidentiality, GDPR and information governance requirements.
• Understanding of waiting list management, patient pathways or NHS performance targets would be advantageous.
• Ability to work independently, use initiative and remain calm and professional when managing competing priorities and deadlines.

Responsibilities

• Manage the receipt, processing and maintenance of patient referrals and waiting lists, ensuring information is accurate and up to date.
• Work closely with clinicians, nursing staff and service managers to coordinate patient pathways and plan admissions effectively.
• Monitor waiting times and patient activity, taking proactive action to minimise delays and support treatment time guarantees.
• Analyse waiting list data and identify capacity pressures, escalating concerns and supporting solutions to improve service delivery.
• Liaise with internal and external stakeholders, including external providers, to maximise available capacity and support patient access to care.
• Support the implementation of waiting list management processes, monitoring systems and service improvement initiatives.
• Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations.

Skills

Organisational skills

Communication skills

Interpersonal skills

Data analysis

Excel/Outlook IT skills

Tools

Microsoft Excel

Outlook

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles.

We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Are you an organised and motivated administrator looking to make a real difference to patient care? We are seeking a Waiting List Coordinator to join our Endoscopy Service based at New Victoria Hospital and Gartnavel General Hospital. Working within NHS Greater Glasgow and Clyde, one of the largest healthcare organisations in the UK, you will play a key role in ensuring patients receive timely access to services while supporting the delivery of national waiting time standards. This is an exciting opportunity to work closely with clinical and administrative teams, contribute to service improvement, and develop your career within a supportive and forward-thinking organisation.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Part-time, Permanent
• You will be based at The New Victoria Hospital
• Working Pattern: TBC

• Please note the salary is Pro Rata for part time hours.

Key responsibilities:

• Manage the receipt, processing and maintenance of patient referrals and waiting lists, ensuring information is accurate and up to date
• Work closely with clinicians, nursing staff and service managers to coordinate patient pathways and plan admissions effectively
• Monitor waiting times and patient activity, taking proactive action to minimise delays and support treatment time guarantees
• Analyse waiting list data and identify capacity pressures, escalating concerns and supporting solutions to improve service delivery
• Liaise with internal and external stakeholders, including external providers, to maximise available capacity and support patient access to care
• Support the implementation of waiting list management processes, monitoring systems and service improvement initiatives
• Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations

Knowledge, training, qualifications and/or experience required to do the job:

• Relevant and significant administrative experience within a healthcare or similarly complex environment
• Excellent organisational skills with the ability to prioritise competing demands and manage a busy workload effectively
• Strong communication and interpersonal skills with the ability to develop positive working relationships across multidisciplinary teams
• Experience using a range of computer systems and Microsoft Office applications, particularly Excel and Outlook
• Ability to analyse, interpret and present data accurately to support operational decision-making and performance monitoring
• Knowledge of patient confidentiality, GDPR and information governance requirements
• Understanding of waiting list management, patient pathways or NHS performance targets would be advantageous
• Ability to work independently, use initiative and remain calm and professional when managing competing priorities and deadlines

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidaysNHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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