Endoscopy Waiting List Coordinator

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

NHS Pension Scheme

Flexible working options

Employee Assistance Programme

Job summary

NHS Greater Glasgow and Clyde is seeking a Waiting List Coordinator for the Endoscopy Service at the New Victoria Hospital and Gartnavel General Hospital. You will manage referrals and waiting lists, coordinate patient pathways with clinicians and managers, and monitor activity to meet waiting time standards.

This part-time, permanent role supports service improvement and patient care within NHSGGC, offering NHS benefits and a pro rata salary.

Qualifications

• Relevant and significant administrative experience within a healthcare or similarly complex environment.
• Excellent organisational skills with the ability to prioritise competing demands and manage a busy workload effectively.
• Strong communication and interpersonal skills with the ability to develop positive working relationships across multidisciplinary teams.
• Experience using a range of computer systems and Microsoft Office applications, particularly Excel and Outlook.
• Ability to analyse, interpret and present data accurately to support operational decision-making and performance monitoring.
• Knowledge of patient confidentiality, GDPR and information governance requirements.
• Understanding of waiting list management, patient pathways or NHS performance targets would be advantageous.
• Ability to work independently, use initiative and remain calm and professional when managing competing priorities and deadlines.

Responsibilities

• Manage the receipt, processing and maintenance of patient referrals and waiting lists, ensuring information is accurate and up to date.
• Work closely with clinicians, nursing staff and service managers to coordinate patient pathways and plan admissions effectively.
• Monitor waiting times and patient activity, taking proactive action to minimise delays and support treatment time guarantees.
• Analyse waiting list data and identify capacity pressures, escalating concerns and supporting solutions to improve service delivery.
• Liaise with internal and external stakeholders, including external providers, to maximise available capacity and support patient access to care.
• Support the implementation of waiting list management processes, monitoring systems and service improvement initiatives.
• Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations.

Skills

Organisational skills

Communication skills

Interpersonal skills

Data analysis

Excel/Outlook IT skills

Tools

Microsoft Excel

Outlook

Job description

NHS Greater Glasgow and Clyde is seeking a Waiting List Coordinator for the Endoscopy Service at the New Victoria Hospital and Gartnavel General Hospital. You will manage referrals and waiting lists, coordinate patient pathways with clinicians and managers, and monitor activity to meet waiting time standards.

This part-time, permanent role supports service improvement and patient care within NHSGGC, offering NHS benefits and a pro rata salary.