Waiting List Co-ordinator - Endoscopy B4

NHS National Services Scotland; Paisley; On-site; GBP 10,000 - 15,000; Part time

Job summary

NHS Greater Glasgow and Clyde is seeking a part-time administrator to support Medical and Surgical Endoscopy services at the Royal Alexandra Hospital. You will manage referrals, liaise with clinical staff, and ensure waiting list policies are followed, coordinating patient admissions and theatre lists.

Based at Royal Alexandra Hospital, this role is 18.5 hours per week with a 3+4 day shift pattern and may require PVG clearance. NHSGGC offers flexible working options where service needs allow.

Qualifications

• Knowledge of patient referral and waiting list management processes.
• Understanding of NHS Greater Glasgow and Clyde waiting list policies.
• Ability to communicate effectively with multidisciplinary teams, patients, and external agencies.
• Strong organisational and administrative skills to manage referrals, admissions, and theatre lists efficiently.
• Proficiency in analysing data using Database Management
• Knowledge of Medical terminology
• Good organisational and communication skills

Responsibilities

• Receive and manage all referrals for the Endoscopy service.
• Liaise with medical, nursing, and clinical staff regarding patient management.
• Adhere to NHS Greater Glasgow and Clyde waiting list policies at all times.
• Coordinate and arrange patient admissions.
• Ensure inpatient lists are accurate, up to date, and prepared for theatre.
• Handle telephone enquiries from internal and external agencies.
• Work with ward staff to ensure all relevant patient information is available prior to admission.

Skills

Referral management

Waiting list policies

Multidisciplinary communication

Organisation & admin

Data analysis

Medical terminology

Communication skills

Job description

The role:

The role involves working as part of a team to support Medical and Surgical Endoscopy services within the Royal Alexandra Hospital. The post holder will manage referrals, liaise with medical and nursing staff, and ensure compliance with NHS Greater Glasgow and Clyde waiting list policies. The role also includes coordinating patient admissions, maintaining inpatient theatre lists, and supporting effective patient management.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent, part-time - 18.5 hours per week

Shift Pattern - Week 1 = 3 full days - Week 2 = 4 full days

Base location - Royal Alexandra Hospital

Key responsibilities:

• Receive and manage all referrals for the Endoscopy service.
• Liaise with medical, nursing, and clinical staff regarding patient management.
• Adhere to NHS Greater Glasgow and Clyde waiting list policies at all times.
• Coordinate and arrange patient admissions.
• Ensure inpatient lists are accurate, up to date, and prepared for theatre.
• Handle telephone enquiries from internal and external agencies.
• Work with ward staff to ensure all relevant patient information is available prior to admission.

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge of patient referral and waiting list management processes.
• Understanding of NHS Greater Glasgow and Clyde waiting list policies.
• Ability to communicate effectively with multidisciplinary teams, patients, and external agencies.
• Strong organisational and administrative skills to manage referrals, admissions, and theatre lists efficiently.
• Proficiency in analysing data using Database Management
• Knowledge of Medical terminology
• Good organisational and communication skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools guidelines:

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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