Waiter/Waitress - Chinoiserie - Jumeirah Carlton Tower

Jumeirah Carlton Tower; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a Waiter/ess to join their team. The ideal candidate will greet guests warmly, take food and beverage orders accurately, and ensure exceptional service throughout the guest experience. Candidates should have basic food hygiene training and strong communication skills. This position offers a supportive work environment and several benefits, including career development opportunities and colleague discounts on food and hotel stays.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts on meals and hotel stays

Health care and insurance benefits

Dry cleaning of uniform

Meals on Duty

Wellness Benefits

Qualifications

• Experience in food and beverage service in a hospitality environment.
• Strong understanding of customer service principles.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet and seat guests, providing excellent service.
• Take food and beverage orders accurately.
• Inform guests about specials and promotions.

Skills

Basic Food and Hygiene Training

Micros Cashiering system

Basic Computer Knowledge

Proficient in English (Read/Write/Speak)

Strong communication and interpersonal skills

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job

An exciting opportunity has arisen for a Waiter/ess to join Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• Greet guests warmly, escort them to their tables, and provide information about seating arrangements.
• Explain menu items, including preparation methods and ingredients. Address any inquiries about allergies or dietary restrictions.
• Inform guests about daily specials and promotions not listed on the menu, ensuring they are aware of all available options.
• Verify guests' identification to ensure compliance with legal age requirements for alcohol service, adhering to local laws.
• Take accurate food and beverage orders, noting any special requests, and communicate these promptly to the kitchen and bar staff.
• Serve food using appropriate techniques, ensuring adherence to established serving standards and handling practices.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Basic Food and Hygiene Training
• Exposure of handling Micros Cashiering system
• Basic Computer Knowledge
• Proficient in English (Read/Write/Speak)
• Strong communication and interpersonal skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more!