Waiter/ Waitress

New Bath Hotel & Spa; Matlock; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Pension entitlement

Discounted hotel room rates

Job summary

New Bath Hotel & Spa in Matlock Bath is seeking a welcoming team member to service guests in the Bar and Restaurant, ensuring every order is prepared and presented to the highest standard.

You will follow Health & Safety and Food Hygiene guidelines, assist with mise en place, and help run service efficiently while maintaining high cleanliness and guest satisfaction.

A warm, friendly personality and good teamwork are essential, with ongoing training and development supported by the hotel.

Qualifications

• Warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills
• Interest in providing hospitality to customers
• Ability to work well under pressure

Responsibilities

• Serve guests and ensure wellbeing within Bar and Restaurant.
• Assist in set up and closedown of the Restaurant.
• Take orders accurately and ensure timely receipt of items.
• Support the team to run the service efficiently and effectively.
• Maintain high standards of preparation and presentation for each section.
• Serve guests to the highest standard, focusing on guest expectations.
• Keep mise en place levels up and rotate stock as needed.
• Be mindful of waste and help minimise it.
• Report faults or defects as you see them.
• Maintain cleanliness and hygiene in front and back of house.
• Wear uniform correctly and maintain professional relationships across departments.

Skills

Warm personality

Customer service

Teamwork

Hospitality mindset

Ability to work under pressure

Job description

Who are we
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities
You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent. You’ll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you. You’ll assist with running food and the preparation of sufficient mise en place.

• To be responsible for the service and wellbeing of our guests.
• To assist in the set up and closedown of the Restaurant.
• Ensure all orders are taken accurately and items are received in a timely manner.
• To support the team in ensuring the efficient, and effective running of the service.
• Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.
• Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.
• To keep your mise en place levels up to the required level whilst rotating stock.
• Be mindful of waste, always seek help to utilise all stock and minimise waste.
• Report any faults or defects as you see them.
• Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
• Ensure that you are correctly dressed in your uniform.
• Maintain a professional working relationship with all departments in the hotel.

Key Requirements

• A warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)

Benefits

• Competitive salary
• Excellent on-going support, training and development
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards