Waiter/ Waitress

New Bath Hotel & Spa

Matlock Bath CP

On-site

GBP 18,000 - 24,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Training & development

Pension entitlement

Discounted room rates

Incentives and rewards

Job summary

New Bath Hotel & Spa in Matlock Bath, Derbyshire, invites passionate hospitality staff to join our Bar and Restaurant team. You will deliver warm, attentive service and help maintain high standards, ensuring every guest has a memorable visit.

Working with a friendly team, you’ll handle mise en place, serve guests promptly, and uphold safety and hygiene. We offer training, ongoing development, and staff room-rate discounts on stays at the hotel.

Qualifications

A warm and friendly personality.
Commitment to delivering high levels of customer service.
Ability to work well in a fast-paced hospitality environment.

Responsibilities

Serve and ensure the wellbeing of our guests.
Assist in set up and close down of the Restaurant.
Take orders accurately and ensure timely delivery.
Maintain mise en place levels and rotate stock.
Uphold health, safety and hygiene standards.
Keep the Restaurant and back-of-house clean and organized.
Dress in uniform and present professionally.
Work collaboratively with all hotel departments.

Skills

Warm personality

Customer service

Teamwork

Hospitality

Pressure handling

Job description

Who are we
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities
You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent. You’ll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you. You’ll assist with running food and the preparation of sufficient mise en place.

To be responsible for the service and wellbeing of our guests.
To assist in the set up and closedown of the Restaurant.
Ensure all orders are taken accurately and items are received in a timely manner.
To support the team in ensuring the efficient, and effective running of the service.
Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.
Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.
To keep your mise en place levels up to the required level whilst rotating stock.
Be mindful of waste, always seek help to utilise all stock and minimise waste.
Report any faults or defects as you see them.
Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
Ensure that you are correctly dressed in your uniform.
Maintain a professional working relationship with all departments in the hotel.

Key Requirements

A warm and friendly personality
Commitment to delivering high levels of customer service
Good teamwork skills - we want work to be fun for all of our employees
Have a genuine interest in providing hospitality to our customers
To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)

Benefits