Guest Experience Host – Bar & Restaurant

Focus Hotels Management Limited; Matlock; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Excellent on-going support, training &

Stakeholder Pension entitlement

Discounted hotel room rates for you, f

On-going incentives and rewards

Job summary

Focus Hotels Management Limited, operating New Bath Hotel & Spa in Matlock Bath, seeks a guest-focused team member for our Bar and Restaurant. You will deliver service to the highest standards and contribute to a welcoming guest experience.

You will follow Health & Safety and Food Hygiene procedures, assist with mise en place, and help ensure smooth front-of-house operations while maintaining excellent cleanliness and presentation.

Qualifications

• A warm and friendly personality.
• Commitment to delivering high levels of customer service.
• Good teamwork skills.
• Genuine interest in providing hospitality to customers.
• Ability to work well under pressure.

Responsibilities

• Serve guests in the Bar and Restaurant and ensure their wellbeing.
• Prepare and service the Restaurant to high standards per Restaurant Manager specifications.
• Follow Health & Safety and Food Hygiene systems.
• Assist with running food and mise en place preparation.
• Maintain high standards of cleanliness for restaurant and back of house.
• Ensure orders are taken accurately and received promptly.
• Rotate stock and manage mise en place levels.
• Report faults or defects as you see them.

Skills

Warm personality

Customer service

Teamwork

Hospitality

Under pressure

Job description

Focus Hotels Management Limited, operating New Bath Hotel & Spa in Matlock Bath, seeks a guest-focused team member for our Bar and Restaurant. You will deliver service to the highest standards and contribute to a welcoming guest experience.

You will follow Health & Safety and Food Hygiene procedures, assist with mise en place, and help ensure smooth front-of-house operations while maintaining excellent cleanliness and presentation.