Housekeeping Room Attendant

Focus Hotels Management Limited; Matlock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

On-going training and development

Stakeholder Pension entitlement

Discounted hotel room rates for you, (

Discounted hotel room rates for you, >

Job summary

New Bath Hotel & Spa in Matlock Bath, within the Peak District, seeks a dedicated housekeeping team member. You will uphold immaculate cleanliness in bedrooms, corridors, function rooms and public areas while supporting the Head Housekeeper in daily duties and maintaining high guest satisfaction.

You will attend H&S and food safety training, engage with guests courteously, and ensure lost property is logged and stored securely. A proactive, team-oriented attitude is essential.

Qualifications

• Display excellent standards of cleanliness.
• Be a team player and support colleagues.
• Work well under pressure.
• Be courteous and welcoming to all guests.

Responsibilities

• Ensure standards of cleanliness, hygiene and tidiness in all areas: bedrooms, corridors, function rooms and public areas.
• Assist the Assistant/Head Housekeeper with daily cleaning of rooms, bathrooms and public areas to meet high standards.
• Report maintenance issues and follow up to ensure faults are resolved promptly.
• Provide excellent guest service by anticipating and responding to guest needs.
• Log and securely store any guest property left behind; resolve guest problems when possible and keep management informed.
• Attend all Health & Safety, Fire and Food Safety training as directed by Line Manager.
• Adhere to Health and Safety at Work Act 1974 and safe systems of work.
• Complete any other reasonable tasks as requested by Line Manager.

Skills

Cleanliness

Teamwork

Pressure handling

Guest relations

Job description

Who Are We

New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards