Waiter/Waitress

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discounted hotel stays

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food & beverages

Learning and career development

Job summary

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, seeks a waiter/ess to deliver exceptional service in a luxury London setting. You will greet guests, explain menu items, and support smooth service with a collaborative team.

Available shifts vary weekly, with Thursday, Friday and Saturday evenings commonly required. Hyatt offers discounted stays, free meals on duty, uniforms, and development opportunities within a global brand.

Qualifications

• Previous experience in a premium hospitality environment is preferred.
• Excellent communication and interpersonal skills to anticipate guest needs and exceed expectations.
• Ability to deliver warm, genuine hospitality and maintain high service standards.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Skills

Communication skills

Interpersonal skills

Guest service

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, there's a home for every stage of your career. With flexi hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Schedule

Available working hours will vary each week and can range anywhere from 0 to 40 hours, with availability required mostly for Thursday, Friday and Saturday evening shifts.

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to theWaiter/ess role

Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.

Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.

Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.

Follow departmental standard operating procedures to consistently uphold high service standards.

Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with the ability to anticipate guest needs and go the extra mile to exceed expectations.

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortunes 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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