Waiter/Waitress

The Unbound Collection by Hyatt; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays

Free meals on duty

Headspace membership and EAP

50% dining discount

Career development opportunities

Job summary

The Unbound Collection by Hyatt's Great Scotland Yard Hotel in London is seeking a passionate Waiter/Waitress to deliver exceptional food and beverage service in a luxury setting. Join a team that values guest focus, attention to detail, and collaborative service as you help guests enjoy memorable dining experiences across the hotel's restaurant and bar venues near Covent Garden and Trafalgar Square.

You will develop menu knowledge, build guest connections, and contribute to a positive team

Qualifications

• Ability to deliver high-quality guest experiences with warmth and professionalism.
• Strong communication, listening and engagement skills.
• Positive attitude and genuine desire to provide outstanding service.
• Thrive in a fast-paced luxury hospitality environment.
• Professional approach and teamwork across hotel departments.

Responsibilities

• Deliver food and beverage service to guests, ensuring memorable dining experiences.
• Develop knowledge of menu items, drinks, and hotel offerings to assist guests confidently.
• Build genuine connections with guests and anticipate their needs.
• Respond to guest inquiries and resolve issues professionally and promptly.
• Support revenue growth by recommending menu specialties and experiences.
• Maintain high standards of cleanliness and presentation in restaurant and bar areas.
• Collaborate with colleagues to ensure a seamless guest journey across departments.
• Uphold Hyatt’s service standards and values in all interactions.

Skills

Hospitality

Customer service

Communication

Team player

Attention to detail

Job description

Organization - Unbound Great Scotland Yard London

Summary

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Waiter/Waitress role

• Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
• Develop a strong knowledge of menu items, drinks and hotel offerings to confidently assist and advise guests.
• Build genuine connections with guests, ensuring their needs are anticipated and exceeded throughout their visit.
• Respond professionally to guest enquiries and concerns, resolving issues with care and efficiency.
• Support revenue growth by recommending menu specialties, beverages and additional dining experiences.
• Maintain high standards of cleanliness, presentation and operational readiness within the restaurant and bar areas.
• Work collaboratively with colleagues across the hotel to ensure a seamless guest journey.
• Contribute to a positive team culture while upholding Hyatt’s service standards and values.

About You

We are looking for a passionate and guest-focused hospitality professional who enjoys creating memorable experiences. Previous experience in a restaurant, bar or hotel food and beverage environment is advantageous, although a positive attitude, excellent communication skills and a genuine desire to provide outstanding service are essential. You will be a team player with a professional approach, strong attention to detail and the ability to thrive in a fast-paced luxury hospitality setting.

Benefits you will enjoy as a Waiter/Waitress

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.