Waiter/ess – The Nine Elms

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

12 complimentary nights per year

Discounted hotel stays for you and for

Uniform provided and laundered

Free meals on duty

HSF Health Plan

Headspace membership & EAP

50% discount on food & beverages

Learning & development opportunities

Job summary

Hyatt Hotels Corporation is hiring for a Waiter/ess role at Park Hyatt London River Thames. The position focuses on delivering exceptional dining experiences and warm guest service in a luxury hotel setting along the River Thames.

Candidates with previous luxury hospitality experience and allergen awareness will be favored. The role includes uniform provision, meals on duty, and opportunities for learning and career advancement within Hyatt worldwide.

Qualifications

• Previous experience in luxury hospitality is desirable, with knowledge of food allergens being an advantage.

Responsibilities

• Deliver exceptional service by crafting memorable dining experiences with prompt and professional attention.
• Provide a warm and friendly welcome to all guests, creating a welcoming atmosphere from the moment they arrive.
• Stay knowledgeable about all menu items, including daily specials and promotions, to communicate effectively with guests.
• Follow departmental standard operating procedures to maintain high service standards.

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Waiter/ess – The Nine Elms role

• Deliver exceptional service by crafting memorable dining experiences with prompt and professional attention.
• Provide a warm and friendly welcome to all guests, creating a welcoming atmosphere from the moment they arrive.
• Stay knowledgeable about all menu items, including daily specials and promotions, to communicate effectively with guests.
• Follow departmental standard operating procedures to maintain high service standards.

About you

• Previous experience in the same or a similar role within a luxury hospitality environment would be desirable. Knowledge of food allergens and allergen awareness would also be an advantage.

Benefits of the Waiter/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Free meals on duty in our colleague restaurant
• HSF Health Plan
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.