Assistant Outlets Manager

The Unbound Collection by Hyatt; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided

Headspace membership

50% discount on food and beverages

Career development opportunities

Job summary

Great Scotland Yard London, part of The Unbound Collection by Hyatt, seeks an Assistant Outlets Manager to lead day-to-day operations across hotel F&B venues. You will oversee service delivery, coach supervisors, and drive guest satisfaction with a focus on quality and safety.

Ideal candidates bring prior supervisory experience in hotel F&B, strong leadership, and a passion for exceptional guest service. The role offers opportunities for career growth within Hyatt’s global portfolio.

Qualifications

• Experience in a supervisory or managerial role within a food and beverage/hospitality environment.
• Strong leadership and guest service focus with ability to motivate a team.
• Excellent knowledge of hotel procedures, guest service standards and safety requirements.

Responsibilities

• Support day-to-day operation of the hotel's F&B venues across all outlets.
• Oversee Room Service operations as required, maintaining high service standards.
• Lead, coach and support supervisors and colleagues to achieve departmental objectives.
• Ensure effective team communication and embed service standards.
• Train and empower colleagues to resolve guest concerns and continuously improve service.

Skills

Leadership

Guest service

Team motivation

Job description

Unbound Great Scotland Yard London

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Assistant Outlets Manager role

• Support the day-to-day operation of the hotel's food and beverage venues, ensuring smooth and efficient service delivery across all outlets. Assist in overseeing Room Service operations as required, maintaining high service standards and guest satisfaction.
• Lead, coach and support supervisors and colleagues to achieve departmental objectives and deliver exceptional guest experiences.
• Ensure effective communication within the team and help embed departmental goals and service standards.
• Train and empower colleagues to confidently resolve guest concerns and continuously improve service delivery.
• Build strong relationships with guests and colleagues while supporting a positive and high-performing team culture.

About You

You will have previous supervisory or management experience within a food and beverage environment, ideally within a hotel. A passion for delivering outstanding guest service, strong leadership skills and the ability to motivate and develop a team are essential. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.

Just some of the benefits you will enjoy as Assistant Outlets Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.