Front Office Manager

Hyatt Hotels Corporation; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays for family and 

Free meals on duty

Headspace membership

Employee assistance programme

50% discount on food and beverages

Uniform laundered

Career development opportunities

Job summary

Hyatt Regency London - The Churchill is seeking a Front of House Manager to oversee the hotel’s Front of House operations, ensuring a seamless, personalised guest journey from arrival to departure. You will lead the Front Office, Concierge and Guest Experience teams to deliver the highest standards of service and presentation.

You bring luxury hospitality experience, strong people leadership, and a proactive approach to guest care, driving continuous improvement and memorable moments for guests

Qualifications

• Experience in a premium or luxury hotel environment.
• Ability to lead a Front of House team and manage guest interactions with professionalism.
• Strong interpersonal and guest-relations skills, with a calm, proactive approach.
• Proven ability to work collaboratively with Concierge and Guest Experience teams.

Responsibilities

• Oversee day-to-day Front of House operations and guest journey from arrival to departure.
• Manage Front Office, Concierge and Guest Experience teams to uphold luxury standards.
• Ensure guest requests are resolved promptly and personalized experiences are delivered.
• Collaborate with housekeeping and hotel departments to optimize service quality.
• Drive service excellence through staff development and attention to detail.

Skills

Luxury hospitality experience

Guest service excellence

People leadership

Front office operations

Job description

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\"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Front of House Manager role

As Front of House Manager, you will oversee the day to day operation of the hotel's Front of House, ensuring every guest enjoys a seamless, personalised and memorable experience from arrival to departure. At Great Scotland Yard, the Front of House is where every guest's journey begins, and you will play a vital role in delivering the intuitive, thoughtful service that defines luxury hospitality.

You will be responsible for the Front Office, Concierge and Guest Experience functions, ensuring each area consistently delivers the highest standards of service, presentation and guest care. From welcoming VIPs and resolving guest requests with confidence to anticipating individual preferences and creating memorable moments, you will ensure every interaction reflects the distinctive character and exceptional standards of Great Scotland Yard.

Working closely with Housekeeping and the wider hotel team, you will continuously seek opportunities to enhance the guest journey, driving service excellence through attention to detail, operational efficiency and a genuine passion for hospitality. By developing your team, monitoring guest feedback and championing a culture of personalised service, you will help maintain Great Scotland Yard's reputation as one of London's most distinctive luxury hotels.

About you

You are passionate about luxury hospitality and understand that exceptional service is defined by the smallest details. With experience in a premium or luxury hotel environment, you instinctively anticipate guest needs, remain calm under pressure and take pride in delivering warm, intuitive and personalised experiences that create lasting memories.

You bring strong operational expertise together with a natural ability to build relationships with guests, colleagues and partners alike. Whether overseeing a busy arrival experience, supporting your Concierge and Guest Experience teams or resolving complex guest requests, you consistently lead by example with professionalism, confidence and genuine care.

Above all, you are committed to creating exceptional guest experiences. You thrive in a fast paced luxury environment, enjoy developing high performing teams and take pride in maintaining the impeccable standards, individuality and character that make Great Scotland Yard one of London's most iconic luxury hotels.

Benefits you will enjoy as a Front of House Manager

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Business attire laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Hyatt Regency London - The Churchill | London , ENG , GB

Hyatt Regency London - The Churchill | London , ENG , GB

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