VP of Experience Research & Strategy

JP Morgan Chase; Glasgow; On-site; GBP 90,000 - 130,000; Full time

Job summary

J.P. Morgan is seeking an Experience Research Vice President to help lead a program transforming Infrastructure Platforms tooling and processes. You will guide teams to design studies, create test plans, and drive research from discovery through delivery, including documenting user journeys and friction points.

You will mentor junior researchers and work with UX designers, product managers and engineers to build data-driven decision making and robust listening strategies across multiple products.

Qualifications

• Bachelor's Degree in UX/HCI or related field or equivalent experience.
• UX Research & Strategy experience.
• Experience with qualitative and quantitative research and agile/lean methodologies.
• Experience creating outputs such as Personas, User Journeys, Analysis Frameworks and Empathy Maps; familiarity with Figma, Optimal Workshop, Dovetail, UserZoom or similar.
• Strategic and critical thinking capabilities.
• Experience collaborating with UX designers, product owners, software engineers and tech leads.
• Strong presentation and stakeholder communication skills.
• Ability to lead and mentor junior team members.

Responsibilities

• Define end-to-end experiences across products and personas to articulate current and future state.
• Plan, design and conduct research projects using qualitative and quantitative methods.
• Drive strategy and priorities through research and data analytics with actionable recommendations.
• Support Product Managers, Engineers and UX designers in understanding customers.
• Research and innovate solutions in areas like AI, Data Design, ITSM, DevOps and CI.
• Communicate the value of UX and rationale behind research processes to the team.
• Help evolve research and measurement practices within experience teams.
• Lead cross-functional Design Thinking exercises using research findings.
• Mentor and coach junior team members.

Skills

UX Research

UX Strategy

Qualitative Methods

Quantitative Methods

Agile/Lean

Stakeholder Communication

Mentoring

Design Thinking

Education

Bachelor's Degree in UX/HCI

Tools

Figma

Optimal Workshop

Dovetail

UserZoom

Job description

J.P. Morgan is seeking an Experience Research Vice President to help lead a program transforming Infrastructure Platforms tooling and processes. You will guide teams to design studies, create test plans, and drive research from discovery through delivery, including documenting user journeys and friction points.

You will mentor junior researchers and work with UX designers, product managers and engineers to build data-driven decision making and robust listening strategies across multiple products.