VP of Experience Research & Strategy

JP Morgan Chase; Scotland; On-site; GBP 120,000 - 180,000; Full time

Job summary

JP Morgan Chase seeks an experienced Experience Research Vice President to help lead a transformation of our Infrastructure Platforms tooling and processes. You will guide teams in selecting studies, create test plans, discuss guides, and drive research from planning through launch.

You will document user journeys, capture friction, track solutions, and advocate data-driven decisions with UX designers and product managers, building a listening strategy from multiple posts.

Qualifications

• Bachelor’s degree or equivalent experience in UX/HCI or related field.
• Proven UX Research & Strategy experience across product lifecycles.
• Experience with qualitative and quantitative methods and agile/lean practices.
• Experience producing Personas, User Journeys, Empathy Maps and Analysis Frameworks; familiarity with Figma/Optimal Workshop/Dovetail/UserZoom.
• Strong strategic thinking and ability to present findings to diverse stakeholders.
• Collaborates with UX designers, product managers, engineers and tech owners.
• Excellent communication, planning and mentoring skills.

Responsibilities

• Define end-to-end understanding of experiences across products and personas.
• Plan and conduct research using qualitative/quantitative methods; analyze findings.
• Drive strategy and priorities with clear, actionable recommendations.
• Support cross-functional teams in understanding customers.
• Research and prototype solutions in AI, data design, ITSM, DevOps and CI.
• Communicate the value of UX and guide research practices.
• Mentor and coach less experienced team members.
• Lead Design Thinking sessions using research findings as a starting point.

Skills

UX Research & Strategy

Qualitative & Quantitative Research

Agile / Lean Methodologies

Personas & User Journeys

Empathy Maps

Analysis Frameworks

Cross-functional collaboration

Present findings to stakeholders

Mentoring / guiding junior team

Education

Bachelor’s Degree in UX/HCI or related field or equivalent experience

Tools

Figma

Optimal Workshop

Dovetail

UserZoom

Job description

JP Morgan Chase seeks an experienced Experience Research Vice President to help lead a transformation of our Infrastructure Platforms tooling and processes. You will guide teams in selecting studies, create test plans, discuss guides, and drive research from planning through launch.

You will document user journeys, capture friction, track solutions, and advocate data-driven decisions with UX designers and product managers, building a listening strategy from multiple posts.