VP, UX Design — Digital Wealth Experience

JP Morgan Chase; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

J.P. Morgan Personal Investing in the UK is seeking a Lead UX Designer to craft intuitive web and mobile experiences for clients. You will collaborate with researchers, product managers, marketers, engineers and other partners to shape design from discovery to delivery.

The role focuses on accessibility, usability and consistency, guiding outputs from journeys to UI specs, championing the design system, and mentoring a direct report to help build a high‑performing team.

Qualifications

• Hands-on experience as a Product/UX Designer delivering customer-facing products across mobile and web.
• Ability to lead complex initiatives end-to-end with a strong portfolio of outcomes.
• Proven stakeholder management and communication skills, influencing cross-functional partners and presenting confidently to senior audiences.
• Strong systems thinking, designing for scale, consistency, and maintainability.
• Experience applying research and usability testing, comfortable with test-and-iterate methods.
• Expert proficiency in Figma and modern prototyping workflows.
• Experience managing at least one team member or demonstrated coaching/mentoring capability.

Responsibilities

• Lead key design initiatives end-to-end across mobile and web platforms.
• Own design direction from problem framing through detailed execution.
• Produce and guide high-quality design outputs, including user journeys, information architecture, flows, prototypes, UI design, and delivery-ready specifications.
• Drive a strong discovery-to-delivery loop, partnering with Research and Product teams to test and iterate based on insights.
• Ensure experience quality across all touchpoints, focusing on accessibility, usability, and consistency.
• Partner strategically with Product and Engineering leadership to align goals, scope, milestones, and success criteria.
• Articulate design recommendations and rationale in senior forums, grounded in customer needs and business drivers.
• Identify and resolve risks to design quality or delivery early.
• Champion effective use of the design system and collaborate to improve patterns and components.
• Uphold high standards in design documentation and hand-off quality.
• Manage and develop a direct report through coaching, feedback, and career development planning, as well as contribute to a healthy, high-performing team culture in partnership with leadership and peers.

Skills

UX design

Product design

Stakeholder management

Design systems

Research usability testing

Mentoring

Communication

Tools

Figma

Jira

Confluence

Prototyping

Job description

J.P. Morgan Personal Investing in the UK is seeking a Lead UX Designer to craft intuitive web and mobile experiences for clients. You will collaborate with researchers, product managers, marketers, engineers and other partners to shape design from discovery to delivery.

The role focuses on accessibility, usability and consistency, guiding outputs from journeys to UI specs, championing the design system, and mentoring a direct report to help build a high‑performing team.