VP, Experience Design for Payments Onboarding & Service

JPMorganChase; England; Sur place; GBP 120 000 - 180 000; Plein temps

Résumé du poste

J.P. Morgan is seeking a Vice President Experience Design in Payments Client Onboarding and Service (COS) to shape user experiences across products and services.

You will lead strategically important initiatives, mentor designers, and promote inclusive design across a globally distributed team. You will work on a colleague-facing technology platform that supports client payment lifecycles, building a centralized desktop for setup, maintenance, servicing, and operations to improve front-to-back

Qualifications

• Experience or equivalent expertise in user experience design or similar roles.
• Experience in managing and developing a design team.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Inclusive design and accessibility guidelines experience.
• Proven ability to drive customer-centric decisions with north star representations.
• Advanced understanding of client-side technologies, APIs, microservices, and tech stacks impact on UX.

Responsabilités

• Develop and execute design/research strategies for complex projects.
• Provide direction, development and guidance for other designers within a globally distributed team.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions.

Connaissances

UX design

Team leadership

Journey mapping

Inclusive design

Product strategy

Technical literacy

Description du poste

J.P. Morgan is seeking a Vice President Experience Design in Payments Client Onboarding and Service (COS) to shape user experiences across products and services.

You will lead strategically important initiatives, mentor designers, and promote inclusive design across a globally distributed team. You will work on a colleague-facing technology platform that supports client payment lifecycles, building a centralized desktop for setup, maintenance, servicing, and operations to improve front-to-back