VP - EMEA Head of HR

Sitel; Ambleside; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading customer experience firm is seeking an HRBP EMEA to provide strategic HR leadership across 16 EMEA countries. This senior role will oversee talent management initiatives, engage employees, and ensure compliance with local legislation. The ideal candidate will have extensive international HR experience, strong business acumen, and exceptional communication skills. A university degree in HR or related field, along with relevant certifications, is required. This position is based in the United Kingdom.

Qualifications

• Extensive international HR experience with exposure to multi‑country/regional operations.
• Strong business acumen to translate corporate goals into HR initiatives.
• Exceptional communication and stakeholder management skills at senior leadership levels.

Responsibilities

• Provide strategic oversight and HR leadership across 16 EMEA countries.
• Drive employee engagement and belonging strategies for a diverse workforce.
• Lead the consistent implementation of HR policies and initiatives tailored for EMEA.

Skills

International HR experience

Strong business acumen

Expertise in employment law

Exceptional communication skills

Cultural intelligence

Proficiency in English

Fluency in Spanish, French or other European languages

Education

University Degree in Business, Arts or HR

Master's degree in human resources

CIPD, SHRM or HCI certifications

Job description

The HRBP EMEA will provide strategic oversight and operational HR leadership across 16 EMEA countries, ensuring that all HR Initiative's for field HR are globally aligned with both regional and organizational objectives. Reporting to the Chief People Officer and working directly with the EMEA COO, this senior role drives cross border talent strategy, organizational effectiveness, and inclusion initiatives, while supporting leaders in diverse cultural and regulatory environments across EMEA.

Multi-Country Talent Management

• Identify and develop talent across EMEA including any nearshore and offshore opportunities to ensure pipeline readiness for critical roles.
• Lead performance management and career progression initiatives, incorporating best practices adaptable to diverse regulatory and cultural environments.
• Foster regional leadership development programs and support high‑potential employee growth across borders.

Employee Engagement and Inclusion

• Drive employee engagement and belonging strategies that resonate across EMEA's diverse workforce.
• Provide expert guidance on employee relations across multiple legal jurisdictions, ensuring adherence to local legislation and global HR standards.
• Act as a trusted partner to leaders for resolving complex cross‑border people challenges.

Organizational Design and Change Enablement

• Shape regional organizational structures to optimize efficiency and respond to evolving business needs.
• Support major change initiatives, providing guidance on communication, transition planning, and change adoption in a multi‑country context.

Implementation of HR Programs Across EMEA

• Lead the consistent implementation of HR policies, frameworks, and programs, including compensation, performance, benefits, and DE&I initiatives tailored for EMEA operations.
• Monitor HR effectiveness regionally using metrics to drive insights and continuous improvement.

Qualifications

• Extensive international HR experience with exposure to multi‑country/regional operations.
• Strong business acumen and strategic thinking to translate corporate goals into EMEA HR initiatives.
• Expertise in employment law, compliance, and HR practices across multiple jurisdictions.
• Exceptional communication, influencing, and stakeholder management skills at senior leadership levels.
• Data‑driven mindset with proficiency in analytical insights and workforce metrics to guide regional HR decisions.
• Cultural intelligence and ability to lead in diverse, cross‑border environments.
• University Degree in Business, Arts or HR.
• Master's degree in human resources would be an advantage.
• CIPD, SHRM or HCI certifications qualified or equivalent.
• Excellent command of English.
• Fluency in either Spanish, French or other European languages would be desirable.

About Foundever®

Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries. Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients. How's it going so far? Here's what others have to say about the work we're doing: check out our award-winning results. And, we're having fun while we do it - learn more about our award‑winning culture. Get to know more about us at foundever.com and connect with us on LinkedIn, Facebook and Instagram. Or hear directly from our people about what it's like to wake up and keep brand promises: Foundever stories.

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