VP Data/AI & Digital Enablement

IFS; Staines-upon-Thames; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading technology company in the UK seeks a dedicated professional to manage the BAU operating model for its core platforms. This role involves overseeing capacity planning, agile delivery, and service reliability while integrating key platforms like IFS Cloud, ServiceNow, and OSCA. The ideal candidate will have strong communication skills, a background in running BAU operations at scale, and a proven ability to convert business demands into prioritized plans. The position offers an inviting work environment focused on continuous improvement.

Qualifications

• Deep experience running BAU/platform operations at scale across at least two orchestration platforms.
• Strong in capacity planning, quarterly forecasting, and agile delivery methodology (Scrum/Kanban).
• Solid grasp of integration patterns, data flows, and security compliance.

Responsibilities

• Own the BAU operating model for core platforms and improve flow using agile methodology.
• Convert business demand into a single, prioritized backlog.
• Run agile at scale with clear definitions of done and maintain a stable cadence for improvements.

Skills

BAU/platform operations

Capacity planning

Agile delivery methodology

Integration patterns

Communication

Job description

Job Description

Own the BAU operating model for our core platforms. Run intake, prioritisation, capacity planning, release/change, and incident/problem management. Align backlogs with business value, keep services reliable, and improve flow using agile delivery methodology.

What you will deliver

• A unified BAU backlog and intake for IFS Cloud, OSCA, and ServiceNow

• Clear capacity plans, quarterly forecasts, and sprint/kanban throughput targets

• Safe, frequent changes via automated pipelines, change control, and standard release paths

• Higher service reliability and faster recovery with strong observability and runbooks

• Self-service, automation, and knowledge that reduce manual handoffs

Key responsibilities

Strategy and operating model

• Convert business demand into a single, prioritised backlog; balance run, small change, and minor enhancements

• Lead capacity planning and quarterly/PI forecasting; track plan vs actual and adjust early

• Define guardrails for configure vs customise, integration patterns, data flows, and security

Agile delivery and flow

• Run agile at scale across BAU squads (Scrum/Kanban), with lightweight governance and clear definitions of done

• Use flow metrics (cycle time, WIP, throughput, work item age) to improve predictability

• Maintain a stable cadence: refinement, planning, demos, and retros that drive tangible improvements

Service reliability and change

• Own Level 2–3 incidents, problem, and change processes; reduce repeat incidents via RCA and preventative actions

• Standardise release and change windows; enforce quality gates, rollback design, and non‑prod parity

• Build observability: logging, metrics, tracing, and actionable alerts tied to SLOs/SLAs

Platform ownership

IFS Cloud

• Run upgrades, extensions, and integrations across Finance, HR, Operations with minimal downtime

• Establish medallion‑style data patterns and reporting guardrails to support analytics and AI

OSCA

• Use OSCA to orchestrate cross‑platform workflows; manage event models and integration contracts

• Ensure resilience for orchestrations; own playbooks and RTO/RPO expectations

ServiceNow

• Make ServiceNow the front door for intake, request, change, and knowledge

• Own ITSM/ITOM/CMDB/HRSD backlogs; improve data quality and automation across the platform

People and ways of working

• Build high‑performing BAU squads (platform, integration, BA); skills matrix, career paths, and coaching

• Operate follow‑the‑sun/on‑call models where needed; keep runbooks and KB articles current

• Foster a culture of safety, ownership, and measurable outcomes

Vendors, cost, and compliance

• Manage vendors for value, not dependency; align roadmaps and SLAs

• Track TCO and unit costs; target savings through automation and standardisation

• Meet security, privacy, and audit requirements; maintain accurate CMDB and access controls

Qualifications

• Deep experience running BAU/platform operations at scale across at least two of: IFS Cloud, ServiceNow (ITSM/ITOM/CMDB/HRSD), OSCA or similar orchestration

• Strong in capacity planning, quarterly forecasting, and agile delivery methodology (Scrum/Kanban)

• Solid grasp of integration patterns, data flows, security, compliance, and observability

• Pragmatic leader who moves between strategy and detail; clear communicator who earns trust

• Comfortable with ITIL practices adapted to modern engineering and product ways of working