Volunteer Services Co-ordinator

Royal Papworth Hospital NHS Foundation Trust; Cambridge; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading healthcare institution in Cambridge is seeking a part-time operational lead for their volunteer service. This role involves managing volunteer activities, developing relationships with staff, and promoting volunteer contributions that align with hospital values. Ideal candidates should have a proficient understanding of NHS volunteer services and excellent interpersonal skills. The position is 15 hours per week with flexible scheduling options.

Qualifications

• Proficient understanding of NHS volunteer services.
• Experience with administrative processes and managing difficult situations.
• Ability to prioritize, plan, and organize own work.

Responsibilities

• Lead and manage the volunteer service at the hospital.
• Develop relationships to identify volunteer opportunities.
• Oversee and promote effective volunteer services.
• Recruit, manage, and support volunteers.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Job description

Overview

The Trust currently supports 70+ volunteers and has an active recruitment programme. This is a part time role, and you will be a member of our Patient Advice and Liaison Service (PALS) who have an onsite office and lead the overall volunteer service. You will be the operational lead for the volunteer service at the hospital. As the Trust's ambassador for volunteering, you will develop collaborative working relationships with staff across the organisation to identify and translate new volunteer opportunities into successful outcomes which support the Trust values. You will oversee and manage the provision and delivery of efficient and effective volunteer services. You will act as the nominated line manager for all volunteers and build on the continuous improvement of the team, ensuring volunteers are effectively supported to make a valued contribution towards our patient experience whilst in hospital. This will include undertaking all tasks in relation to the recruitment and management of volunteers, promoting the volunteer service both internally and externally.

You will work unsupervised and act independently to manage own workload, referring to line manager (when necessary), working to provide a positive experience by providing enriching volunteering opportunities and support for volunteers, who in turn provide support to our patients and their families.

The post is suitable for individuals with a proficient understanding of NHS volunteer services and with experience of a range of administrative processes, being able to prioritise, plan and organise own work and that of others. Experience of managing difficult situations using excellent interpersonal and communication skills with a clear ability to liaise, mediate and negotiate to a satisfactory resolution is essential.

This post is for 15 hours per week. A preferable working pattern would be Monday/ Tuesday 0800-1600 or 0830-1600, or 3 x 5-hour shifts - Monday/Tuesday/Friday.

Responsibilities

• Lead and operationally manage the volunteer service at the hospital, acting as the nominated line manager for all volunteers.
• Develop collaborative working relationships with staff across the organisation to identify and translate volunteer opportunities into outcomes that support Trust values.
• Oversee the provision and delivery of efficient and effective volunteer services; promote the volunteer service internally and externally.
• Promote continuous improvement of the volunteer team and ensure volunteers are supported to contribute to the patient experience.
• Recruit, manage and support volunteers; ensure appropriate onboarding, development and recognition of volunteers.
• Work to recruit and manage volunteers while maintaining positive volunteer experiences and opportunities for patients and families.

Qualifications

• Proficient understanding of NHS volunteer services and experience with a range of administrative processes.
• Ability to prioritise, plan and organise own work and the work of others.
• Experience in managing difficult situations using excellent interpersonal and communication skills, with the ability to liaise, mediate and negotiate to a satisfactory resolution.

Additional Information

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour