'Volunteer Reception and Admin Support

Citizens Advice Epsom & Ewell; Epsom; Hybride; GBP 1 102 080 - 1 377 600; Temps partiel

Résumé du poste

Citizens Advice Epsom & Ewell is seeking a receptionist to be the welcoming first point of contact for clients at our bureau. You will support the smooth running and organisation of the reception area and assist advisers as needed.

The role includes greeting clients, managing waiting times, handling calls, and performing light administration. Flexibility for 1pm–4pm sessions on Monday, Tuesday or Wednesday is required.

Qualifications

• Confidentiality in reception area is essential.
• Sessions: cover Monday all day, or Tuesday/Wednesday 1pm–4pm.
• Occasional admin duties when reception is not busy.

Responsabilités

• Greeting clients and visitors.
• Liaising between clients and advisers.
• Monitoring waiting times and client numbers.
• Maintaining the reception area.
• Typing letters and memos; creating forms and posters.
• Answering the telephone and taking messages.
• Ordering stationery and leaflets.

Description du poste

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients.

Main duties and responsibilities include:

• greeting clients and other visitors
• monitoring the CCTV of the waiting room from the main office
• operating the reception area, liaising between clients and advisers
• monitoring client numbers and waiting times
• maintaining the reception area
• typing letters and memos.
• creating forms and posters
• filing
• photocopying, scanning and laminating
• answering the telephone, taking messages where appropriate
• contacting clients to remind them of appointments
• ordering stationery and other necessary items
• ordering and organising leaflets

Confidentiality within the reception area, as elsewhere, is essential. Client matters are not discussed in the waiting room and it is not the receptionist’s role to assist clients with their enquiries

We are currently looking for people to cover Monday (all day), Tuesday or Wednesday afternoon sessions which are 1pm till 4pm.

Individuals as well as undertaking reception duties will be asked to undertake some Admin duties when Reception is not busy