Part-Time Seasonal Support Receptionist

Inigo Estate Agents; United Kingdom; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A real estate agency in the UK is seeking a Phone Receptionist for a 6-month temporary contract. The role is essential for supporting client queries and ensuring seamless communication within the team during peak periods. Responsibilities include managing the office's main line, monitoring shared inboxes, responding to appraisal inquiries, and assisting with team administration. Candidates should have strong customer service skills and be enthusiastic about working collaboratively. Office/hybrid working model available.

Qualifications

• Experience in a customer-facing role is required.
• Ability to prioritize tasks effectively.
• Exceptional written and verbal communication skills are essential.

Responsibilities

• Answer the office main line.
• Monitor shared inboxes and deal with inquiries.
• Respond to viewing and appraisal inquiries.
• Coordinate with TMH staff and Viewing Hosts.
• Support team administration internally and externally.

Skills

Customer service experience

Task prioritization

Written communication skills

Verbal communication skills

Administration skills

Attention to detail

Team collaboration

Job description

Contract Type: 6-month Temporary Contract, (Fridays, Saturdays and Mondays, preferred)

Reporting To: Head of Client Services

Location: Office/Hybrid

Purpose

The Phone Receptionist forms a crucial part of our Client Services team during our busiest months of the year. The role supports the team by answering client queries, transferring calls and taking messages. Performance indicators: - Response times – telephone, email and internal comms - Daily 0% missed call rate target

Responsibilities

The receptionist's core responsibilities are:

• Answering the office main line
• Monitoring shared inboxes, dealing with a range of enquiries
• Responding to viewing and / or appraisal enquiries
• Coordinating with TMH staff and Viewing Hosts working across our peak times
• Supporting aspects of team administration both internal and external

Knowledge & Skills

• Experience in a customer-facing role
• Ability to prioritise tasks effectively
• Exceptional written and verbal communication skills
• Excellent administration skills and attention to detail
• Enthusiasm for working collaboratively as part of a team

Team

The Client Services Coordinator reports into our Client Operations Manager. As it is a cross-functional role, it also works closely with the Commercial Team.