Receptionist

County Surgery; Northampton; On-site; GBP 19,000 - 23,000; Full time

Job summary

County Surgery in Northampton is seeking a courteous receptionist to join our busy primary care team. You will greet patients, manage the appointment system, book and modify appointments, and handle confidential information with care.

You will act as a central point of contact for patients and staff, signposting to services and supporting clinicians with general tasks, filing, scanning, and administration as required.

Qualifications

• Greeting patients and directing them to the correct service.
• Handling appointment bookings and updates accurately.
• Maintaining patient information with confidentiality.

Responsibilities

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the caller's requests
• Signpost patients to the correct service
• Initiate contact with patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information
• Input data onto patients' health records
• Manage queries efficiently and direct information to relevant staff
• Carry out system searches as requested
• Support clinical staff with general tasks and admin duties
• Photocopy documentation and maintain a tidy work area
• Monitor reception area and notice boards
• Action incoming emails and correspondence
• Complete opening and closing procedures in line with rota
• Participate in audits as directed by audit lead
• Provide cover during absences
• Scan patient documents and attach to health records

Job description

Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required. To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers. The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

Core Responsibilities

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

Additional Responsibilities

1. Action incoming emails and correspondence as necessary
2. Complete opening and closing procedures in accordance with the rota
3. Partake in audit as directed by the audit lead
4. Support admin team, providing cover during absences
5. Scan patient related documents and attach scanned documents to patients healthcare record