Weekend Receptionist

Lily; Romford; Híbrido; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Abbey Healthcare in Romford, United Kingdom, is seeking a conscientious administrator to support the Office Manager in all aspects of the home’s administration. The role involves being the first point of contact for visitors and callers, ensuring a courteous, professional image and efficient message relay.

You will promote a positive reputation for the service, maintain records, assist with residents’ administration, transport coordination, and safeguarding reporting.

Formación

• Promote professional image and customer service orientation.
• Strong organisational and administrative abilities.
• Effective communication with residents, relatives, and professionals.

Responsabilidades

• Support Office Manager in all aspects of administration for the home.
• Be first point of contact for callers and visitors, presenting a professional image.
• Relay messages promptly and professionally via telephone.
• Maintain up-to-date notice boards and information for staff and visitors.
• Assist in keeping the reception area clean and safe.
• Assist in residents’ administration and transport coordination as needed.
• Record and report wellbeing of residents and safeguarding concerns.

Descripción del empleo

Job Purpose: Supporting the Office Manager in the smooth and effective running of all

aspects of the home’s administration

As first point of contact, to ensure that a positive first impression is created with all callers and visitors to the home

Reception & Communication

To promote the good reputation of the service and Abbey Healthcare. Ensuring that good

relationships are developed and maintained with service users, their relatives and friends, and all external professionals and outside agencies

To promote and maintain good working relationships with staff within the home and to work to support conflict resolution, supporting a work atmosphere with promotes a high-quality experience for service users

To be courteous and polite at all times, and to present a professional image, adopting a neat, tidy, and clean appearance at all times and wear appropriate uniform provided by the company as required

Present a professional and caring first contact for all those who visit or telephone the home. To answer external telephone calls professionally and relay messages efficiently

To promptly report complaints, concerns or safeguarding issues to the senior officer in charge, and to provide a contemporaneous record of any such event

To ensure that the reception and company notice boards have up to date and relevant information

To assist in the cleaning and maintenance of the reception area and other communal areas within the home, ensuring a safe environment is maintained

Care

To ensure the principles of privacy and dignity are promoted through effective working as part of the team

To assist the Office Manager in aspects of the residents’ administration system

Assist in the ordering of patient transport and facilitate staff transport where required

To encourage and facilitate service users to participate in leisure pursuits and maintain interests in ensuring their social and emotional needs are met

To report and record the well-being of service users

Administration

To support the Office Manager in all aspects of the recording and safeguarding of any other funds held or raised by the home

To support the Office Manager and General Manager with administrative and secretarial duties

Maintain a well-ordered filing system and stock forms and all required stationery to the care home

Check and manage the mail coming in and going out of the service, including prompt delivery to the appropriate departments