Volunteer Front Desk & Admin Support

Citizens Advice Epsom & Ewell; Epsom; On-site; GBP 1,102,080 - 1,377,600; Part time

Job summary

Citizens Advice Epsom & Ewell is seeking a receptionist to be the welcoming first point of contact for clients at our bureau. You will support the smooth running and organisation of the reception area and assist advisers as needed.

The role includes greeting clients, managing waiting times, handling calls, and performing light administration. Flexibility for 1pm–4pm sessions on Monday, Tuesday or Wednesday is required.

Qualifications

• Confidentiality in reception area is essential.
• Sessions: cover Monday all day, or Tuesday/Wednesday 1pm–4pm.
• Occasional admin duties when reception is not busy.

Responsibilities

• Greeting clients and visitors.
• Liaising between clients and advisers.
• Monitoring waiting times and client numbers.
• Maintaining the reception area.
• Typing letters and memos; creating forms and posters.
• Answering the telephone and taking messages.
• Ordering stationery and leaflets.

Job description

Citizens Advice Epsom & Ewell is seeking a receptionist to be the welcoming first point of contact for clients at our bureau. You will support the smooth running and organisation of the reception area and assist advisers as needed.

The role includes greeting clients, managing waiting times, handling calls, and performing light administration. Flexibility for 1pm–4pm sessions on Monday, Tuesday or Wednesday is required.