Parts Advisor

Vertu Motors plc; Birmingham; On-site; GBP 26,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking automotive company for a Parts Advisor. This role is essential in delivering excellent customer service and managing trade parts inquiries. You will utilize your expertise to identify parts accurately and leverage product promotions to enhance sales. The company is dedicated to your professional growth, offering ongoing training and career advancement opportunities. With generous holiday, a range of benefits, and a supportive team environment, this position is perfect for those looking to make a significant impact in the automotive industry.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity leave

Qualifications

• Experience in a parts advisor role within the motor industry is ideal.
• Proactive in seeking new sales opportunities and exceeding targets.

Responsibilities

• Handle incoming trade parts inquiries and orders via phone and online.
• Identify parts to meet customer requirements and maximize upsell opportunities.

Skills

Parts identification

Customer service

Sales techniques

Product knowledge

Job description

Vertu Ford Birmingham has an exciting opportunity for a Parts Advisor to join our team!

We offer a basic salary of £26,000 plus company benefits.

The role requires working alternate Saturdays, as per the departmental rota, between 8:00 am and 12:00 pm.

Our onsite team is committed to providing an excellent customer experience and professional service to trade customers. Your daily duties will include handling incoming trade parts inquiries and orders via telephone and online platforms.

You should be able to accurately identify parts to meet customer requirements, effectively utilize product promotions to achieve targets, identify and maximize upsell opportunities to grow sales, and maintain your knowledge of new or updated parts through training and reading relevant materials.

Ideally, you will have parts experience from a similar role within the motor industry. You should be ambitious, proactive in seeking new sales opportunities within our customer database, and aim to exceed parts sales objectives daily.

We are proud to invest heavily in our colleagues' personal development. Successful applicants can expect ongoing training, career progression opportunities, and a range of benefits, including:

• 25 days holiday rising with service, plus bank holidays
• Access to our online rewards platform with cashback and discounts
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension
• Enhanced maternity & paternity leave

Apply today to be considered for this vacancy.