Visitor Services Coordinator

The Quality Assurance Agency for Higher Education; Gloucester; Hybrid; GBP 24,000 - 32,000; Part time

Job summary

A UK higher education organisation seeks a part-time Administrative Support role to provide high-quality support for external reviewers. Responsibilities include administration and collaboration with the Nursing and Midwifery Council to ensure quality assurance in nursing education. This flexible position offers a salary of £24,750 - £31,200 per annum, pro-rata, depending on experience.

Benefits

Flexible working

Excellent benefits

Qualifications

• Experience of providing proactive administration and coordination support with a passion for customer service.
• Collaborative mindset and excellent interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work autonomously and manage own work.
• Experience in supporting recruitment is desirable.

Responsibilities

• Be the first point of contact for NMC Visitors, delivering administrative support.
• Ensure efficient external quality assurance reviews in collaboration with the NMC.
• Support the Visitor Services function for professional experiences.

Skills

Proactive administration

Customer service

Interpersonal skills

Organisational skills

Attention to detail

Job description

Overview

As part of our Compliance and Reviewer Services Team, you’ll be the first point of contact for our NMC Visitors (external reviewers), delivering high-quality administrative support and fostering strong relationships across the organisation. Your work will directly contribute to the assurance of nursing and midwifery education across the UK.

Responsibilities

• Be the first point of contact for NMC Visitors (external reviewers), delivering high-quality administrative support and fostering strong relationships across the organisation.
• Deliver administrative support and coordination to ensure efficient external quality assurance reviews of nursing and midwifery education and training programmes, in collaboration with the Nursing and Midwifery Council (NMC).
• Support the Visitor Services function to ensure a positive, professional experience for reviewers and stakeholders.

Requirements

• Experience of providing proactive administration and coordination support with a passion for customer service.
• Collaborative mindset and excellent interpersonal skills, with the ability to work effectively with colleagues at all levels.
• Strong organisational skills and attention to detail; ability to handle sensitive and confidential information.
• Ability to work autonomously and manage own work in a structured and well-planned way.
• Experience in supporting the recruitment and selection of others is desirable.

More information

• Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK
• Job type: Part time (0.5FTE), permanent
• Hours: 17.5 hours per week, flexible working available
• Band: 3
• Salary: £24,750 - £31,200, pro rata, per annum, dependent upon knowledge, skills and experience, plus excellent benefits
• The closing date for applications is Sunday, 28 September 2025. If you are interested in the vacancy do not hesitate to apply; based on response rate and quality of applications, we may close this vacancy early.

Other information

• We are advertising for a Governance Support Officer at 0.5FTE at the same band. We expect to appoint separately to the two roles, but we could consider combining them into a single full-time role for an exceptional candidate who wished to do that.
• To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV, and a cover letter will be considered for the role.
• QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for all to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.
• We are committed to ensuring accessibility for all applicants. If you need any reasonable adjustments to participate in the recruitment process, please [e-mail]. We are committed to working with all to understand what accommodations are necessary to ensure a fair and accessible process.
• If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.