Visitor Experience Officer - Part Time

The Rspb; North End; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading nature conservation organization in the UK is seeking an enthusiastic and adaptable individual to support their events program. This role involves leading guided workshops, recruiting volunteers, and fostering a welcoming atmosphere for visitors. Candidates should have proficiency in social media, strong communication skills, and a passion for connecting people to nature. The position is part-time, requiring availability on weekends and some evenings, with opportunities to make a significant impact at renowned nature reserves.

Responsibilities

• Support and inspire visitors through engaging events.
• Lead guided walks or workshops, training as needed.
• Recruit and train volunteers, emphasizing diversity.

Skills

Computer literate with social media skills

Excellent verbal and written communication

Ability to plan and prioritise workloads

Team player who can inspire others

Problem-solving skills

Ability to engage and manage customer feedback

Basic ID skills in UK wildlife

Proven experience in event delivery

Customer service experience

Education

Full manual driving licence valid in the UK

Job description

Key Responsibilities

• Supporting an inspirational events program that excites and engages visitors.
• Leading guided walks or workshops (or training to do so).
• Recruiting, training, and supporting volunteers, championing diversity and inclusion.

We're looking for someone adaptable, enthusiastic, and ready to jump in wherever needed. This is a two-day-a-week role, with some weekends, early mornings, and evenings required (with time off in lieu). If you're ready to inspire others and help protect nature for generations to come, we'd love to hear from you.

Key Qualifications

• Computer literate to include professional use of social media.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Basic ID skills in UK wildlife.
• Proven experience of event delivery.
• Proven experience of customer service.

Desirable Skills, Knowledge and Experience

• Experience of managing and delivering against targets and KPI's.
• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

Additional Information

• You will need to hold a full, manual driving licence that is valid in the UK.
• There will be regular travel between the two reserves and occasional travel within the wider community.

Are you a team player with a passion for connecting people to the natural world? This is your chance to make a real impact at two of Norfolk's most spectacular RSPB reserves: Titchwell Marsh and Snettisham.

About the Reserves

At Titchwell Marsh, you'll find a vibrant destination that draws birdwatchers, nature lovers, and families year-round. Its stunning mix of habitats and unspoiled beach offers unforgettable opportunities to experience wildlife up close. Meanwhile, Snettisham is home to a globally significant estuarine landscape, renowned for two breathtaking spectacles: the winter skies filled with Pink-footed Geese and the mesmerizing wader displays of late summer.

Diversity and Inclusion

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre‑existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please.