Visitor Experience Host – Create Memorable, Inclusive Visits

National Trust; Worcester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Job summary

Croome Park is seeking a Visitor Experience Officer to connect with visitors, inspire them, and ensure they have a memorable day. You will work with volunteers and help run events, create displays, and contribute to interpretation and marketing content.

You’ll report to the Visitor Experience Manager at Worcestershire, with duties based on site at Croome. The role requires a commitment to inclusive visitor experiences and safety procedures.

Qualifications

• Experience meeting multiple deadlines and managing own workload.
• Strong organisation and planning with attention to detail.
• Ability to communicate with a wide range of people.
• Experience producing interpretive materials and marketing materials.
• Familiar with health and safety procedures.

Responsibilities

• Provide outstanding service to visitors and manage volunteers.
• Devise and run events and activities; create interpretive displays.
• Contribute to signage, interpretation, and marketing content.
• Ensure standards of presentation on site are maintained.
• Collaborate with the Visitor Experience Manager and team.

Skills

Deadline management

Organization and planning

People skills

Team player

IT skills (MS Office, web, social)

Interpretive materials / marketing

Health and safety knowledge

Job description

Croome Park is seeking a Visitor Experience Officer to connect with visitors, inspire them, and ensure they have a memorable day. You will work with volunteers and help run events, create displays, and contribute to interpretation and marketing content.

You’ll report to the Visitor Experience Manager at Worcestershire, with duties based on site at Croome. The role requires a commitment to inclusive visitor experiences and safety procedures.