Head of Visitor Experience & Operations

Burghley House Preservation Trust Limited; England; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Burghley House Preservation Trust Limited is seeking a visionary Head of Visitor Operations to join the Senior Leadership Team and shape every aspect of the visitor experience at one of England’s great heritage destinations. This site-based role, with potential for seasonal hybrid working, leads Visitor Services, Learning & Education, Retail, Catering, Hospitality, Security and wider site operations.

The role focuses on delivering exceptional customer experiences while balancing heritage,

Qualifications

• Experience leading complex visitor operations and engaging diverse audiences.
• Proven track record of shaping customer experiences in heritage, culture or high-volume environments.
• Strong leadership, change management and collaboration with cross-functional teams.

Responsibilities

• Lead Burghley House visitor operations strategy and shape the organisation's future.
• Champion outstanding visitor experiences, accessibility and public engagement.
• Drive innovation, operational excellence and continuous improvement.
• Inspire and develop high-performing teams across visitor-facing departments.
• Use data and technology to deliver strong commercial performance while protecting heritage and charitable purpose.
• Ensure the highest standards of safety, security and operational resilience.

Skills

Experience in visitor operations

Leadership experience

Strategic thinking

Job description

Burghley House Preservation Trust Limited is seeking a visionary Head of Visitor Operations to join the Senior Leadership Team and shape every aspect of the visitor experience at one of England’s great heritage destinations. This site-based role, with potential for seasonal hybrid working, leads Visitor Services, Learning & Education, Retail, Catering, Hospitality, Security and wider site operations.

The role focuses on delivering exceptional customer experiences while balancing heritage,