Head of Visitor Experience & Operations

Burghley House Preservation Trust Limited

England

Hybrid

GBP 70,000 - 95,000

Full time

14 days+

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Job summary

Burghley House Preservation Trust Limited is seeking a visionary Head of Visitor Operations to join the Senior Leadership Team and shape every aspect of the visitor experience at one of England’s great heritage destinations. This site-based role, with potential for seasonal hybrid working, leads Visitor Services, Learning & Education, Retail, Catering, Hospitality, Security and wider site operations.

The role focuses on delivering exceptional customer experiences while balancing heritage,

Qualifications

Experience leading complex visitor operations and engaging diverse audiences.
Proven track record of shaping customer experiences in heritage, culture or high-volume environments.
Strong leadership, change management and collaboration with cross-functional teams.

Responsibilities

Lead Burghley House visitor operations strategy and shape the organisation's future.
Champion outstanding visitor experiences, accessibility and public engagement.
Drive innovation, operational excellence and continuous improvement.
Inspire and develop high-performing teams across visitor-facing departments.
Use data and technology to deliver strong commercial performance while protecting heritage and charitable purpose.
Ensure the highest standards of safety, security and operational resilience.